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Deputy General Manager - Network Operations & Support

Tata Communications Limited
Mumbai, India
5-7 Years
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Job Description

Responsible for driving network operations and maintenance in the respective areas of Submarine Network for TCL as well as consortium/customers with the objective of minimizing downtime of network infrastructure, providing quality of network, resolving network issues, and cost effectively enhancing customer experience.
Leading multiple sub-sea NOC / CLS for TCL and/or consortium / customers
Sub-marine consortium management for consortium cables and contract/delivery management for private cables
Working on New sub-sea Projects and opportunities as per business requirement .
Good understanding of domain and related/emerging technologies and market trends will be required
The role will also involve- planning and implementing network improvement projects, Upgrades, managing network operations, network analysis, bringing in process & cost level improvements.
Ensure timely identification & fixing of network failures, review repeat issues to ensure permanent remedial actions are taken.Manage difficult customer situation and Crit-sits respond promptly to customer needs respond to requests for service and assistance.
Develop tactics for improving operation efficiencies while improving service levels, employee retention and operational costs.Provide direction and escalation support to 24/7 NOC team additionally guidance and mentoring
Extensive experience in operations and project implementation of submarine network technology , consortium management, customer experience management, project management

More Info

Job Type:
Permanent Job
Industry:
Telecom/ISP
Function:
Telecommunications
Employment Type:
Full time

About Company

Tata Communications Limited

Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 135492101

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Last Updated: 14-12-2025 06:59:52 AM
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