Deputy Branch Manager

Job description

Responsibilities/

About The Role

About The Role :

The person will be responsible for smooth day to day operations of the cash

and non cash activity through active coordination and execution of the core

tasks i.e. teller activities, efficient cash management including handling of

cash vendor, cash offload & indent, Internal GL account reconciliation etc.

Effectively represent the Bank to all retail banking & prospective customers

while efficiently & effectively performing the Service role as outlined by the

Bank

Job Responsibilities:

Cash Management & Operations:

Responsible for efficiently managing the cash operations (receipt &

payment) across the counter including ATM replenishment, doorstep & CMS

cash management and EOD cash balances.

Responsible for effectively managing & keeping the overall cost of cash to

minimum.

Well versed with the RBI regulations on counterfeit currency, note

exchange rules and management of soiled & mutilated notes, security

features of currency notes.

Handle and monitor large volume of cash on daily basis

Responsible for management, custody and issuance of secured stationary

including FCY stationary

Well versed with clearing settlements, CTS processing, domestic & foreign

remittances & guidelines.

Generate, review and responsible for various MIS reports as applicable

including BJR, Cash Transaction Report, Instrument Issued & Cancelled

Report, Suspense Monitoring, Large Transactions Report etc.

Awareness of administrative regulation impacting cash & remittances.

Customer Service:

To meet & exceed customer expectations with superior customer service.

Responsible for handling & processing customer enquiries and

instructions within prescribed TATs, thus ensuring that the Bank's delivery

standards in achieving total customer satisfaction are met.

Branch Administration:

Ensure that there are Nil write –offs / P & L hits on account of operating

errors

To diligently follow guidelines/process notes issued by the bank in respect

branch operations/teller function/clearing operations etc as the case may be.

Support branch and other business units in preparation of any audit

related deliverables and attend to any audit findings and resolve them

immediately

Act as an effective back up in the absence of peers handling other processes

within the same team

Responsibility of voucher management including storage and offload to

vendor.

HR Practices:

Recruit, define goals, motivate, coach & develop the reporting staff and

colleague

Ensure timely escalation and constructive feedback on issues impacting

business and possible solutions to address the concerns

Qualifications, Experience &

Skills:

Qualifications:

Graduate/Post graduate from recognized university/premium business

schools

AMFI/NCFM/IRDA certifications will be an added advantage

Experience:

At least 5-6 years of overall experience in Teller Operations (Cash & NonCash transactions) with min. 2 year of experience as an authorizer &

custodian in a high transacting branch (in CA centric branch/business

catchments)

Should have a prior experience of handling cash churn to the tune of Rs.

6-7 Cr per day at Bank branches

Working experience with Currency Chest will be an added advantage

Proficient in understanding operating system, transaction

sensitivity & operating & regulatory guideline

Strong product and Core Banking System knowledge

Essential Competencies &

Skills:

Strong written and verbal communication skills in English, Hindi & one

local language

Fairly good knowledge of RBI/FEMA/ICC/UCP rules as applicable

Strong decision making, self-initiative and ability to address complex

client situations

Conversant with MS Office

Sensitive to issues of confidentially and compliance

Solution driven, strong interpersonal skills, ability to work in teams,

flexibility to adapt to evolving business needs