Job Summary:
The role is responsible for managing cash operations, ensuring compliance with regulatory guidelines, delivering superior customer service, and supporting overall branch administration. This includes handling high-volume cash transactions, remittances, reconciliations, MIS reporting, audit compliance, and team management.
Key Responsibilities:
Cash Management & Operations:
- Manage day-to-day cash transactions including receipts, payments, ATM replenishment, doorstep banking, and CMS cash handling.
- Maintain optimal End of Day (EOD) cash balances while minimizing the overall cost of cash.
- Ensure compliance with RBI regulations on counterfeit currency, note exchange, and soiled/mutilated note handling.
- Manage and issue secured stationery including FCY instruments with proper custody.
- Handle clearing settlements, CTS processing, and both domestic and foreign remittances.
- Generate and review MIS reports such as BJR, Cash Transaction Report, Suspense Monitoring, and Large Transactions Report.
- Maintain awareness of administrative regulations impacting cash and remittance functions.
Customer Service:
- Deliver exceptional service to customers by processing enquiries and instructions within defined TATs.
- Maintain high standards of service quality to meet or exceed customer expectations.
Branch Administration:
- Ensure there are no write-offs or P&L hits due to operational errors.
- Adhere to operational process notes, guidelines for teller functions, and clearing operations.
- Provide support for audits by preparing required documents and addressing audit findings promptly.
- Act as a backup for other team members within the operations unit.
- Responsible for voucher management, storage, and timely offloading to the designated vendor.
Team Management & HR Practices:
- Assist in recruiting, coaching, and developing team members.
- Set clear goals and provide regular feedback to direct reports.
- Escalate operational challenges and propose solutions to improve efficiency.
