Location Name: Bhubaneshwar - Bapuji Nagar
Job Purpose
This position is open with Bajaj Finance ltd.
Duties And Responsibilities
- Own all FCU activities pre and post sourcing for all products, in the region across all locations.
- Minimizing fraud losses to ensure robust portfolio health.
- Managing and supporting effective deployment of FCU officers.
- Conducting extensive non starter investigations through location fraud management teams to reduce fraud rates.
- Effectively engage with operations, collections and sales teams to contribute towards overall reduction in fraud loss, across locations in the region.
- Proactively identifying fraud trends and taking effective corrective measures. Also continuously engaging with key location teams and central team to identify process improvement opportunities.
- Engaging with location fraud management officers in cracking fraud gangs. This will involve working closely with law enforcement agency and lawyers.
- Provide regular feedback to central policy team basis field learnings.
- Identifying the training needs of all front end sales staff by analyzing the changes in fraud trends. Ensuring the training is done in timely manner.
- Co-coordinating mystery shopping and seeding activities on dealers, agencies and executives to minimize frauds.
- MIS with suitable analysis, providing meaningful insights.
- Achieving & exceeding goals and targets.
- Grooming and management of the team to achieve their respective targets.
- Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction.
Required Qualifications And Experience
Graduate/Post Graduate with 4-6 years of relevant experience or knowledge.
- Retail Fraud control / Collections experience.
- Good communication, analytical skills and an eye for detail.
