Location Name: Hapur
Job Purpose
This position is open with Bajaj Finance ltd.
Duties And Responsibilities
- Responsible for sales activities through call-center for Banking / non-banking products
- Campaign management for call-centre.
- Data Management & Vendor management.
- Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS
- COA management
- Conceptualize and develop promotional campaigns for all the channels
- Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
- Measure productivity and implement training measures to bridge the gap to achieve required productivity
- Initiate and lead various process enhancement and system development projects for both the channels
- Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
- Monitoring performance and suggest corrective action for:
- Key business metrics
- Product and portfolio performance
- Employee – Call Centre teams productivity
- Compliance, policies, guidelines & processes
- Resolve all customer escalation and queries related to both the channels
Systems Understanding & Data Analysis:
- Understanding of CRM & lending system - Salesforce.com / UNICA
- Understanding of campaign management in Dialer
- Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
- Tracking all important matrix of business on regular basis
- Initiate request and coordinate with IT & COE for any new requirement related to system enhancement
- Need to have excellent excel and PowerPoint skills
Required Qualifications And Experience
- Responsible for sales activities through call-center for Banking / non-banking products
- Campaign management for call-centre.
- Data Management & Vendor management.
- Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS
- COA management
- Conceptualize and develop promotional campaigns for all the channels
- Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
- Measure productivity and implement training measures to bridge the gap to achieve required productivity
- Initiate and lead various process enhancement and system development projects for both the channels
- Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
- Monitoring performance and suggest corrective action for:
- Key business metrics
- Product and portfolio performance
- Employee – Call Centre teams productivity
- Compliance, policies, guidelines & processes
- Resolve all customer escalation and queries related to both the channels
Systems Understanding & Data Analysis:
- Understanding of CRM & lending system - Salesforce.com / UNICA
- Understanding of campaign management in Dialer
- Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
- Tracking all important matrix of business on regular basis
- Initiate request and coordinate with IT & COE for any new requirement related to system enhancement
- Need to have excellent excel and PowerPoint skills
