Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Deployment Leader (CRM Salesforce)
Experience: 7+
Category: Software Development/ Engineering
Location: Bangalore
Position ID:
J0226-2448
Employment Type: Full Time
Education Qualification Any Engineering background or and MCA / Any Graduation Full Time only
Responsibilities:
Job Purpose
Services Business of our client is having strong growth ambitions.
To enable this acceleration of growth, Services Business is performing a Global transformation of its operating model, processes and digital capabilities (Offer, Pricing, Quotation, Service Execution)
In this context, the Principal, Deployment Leader Digital plays a key role to execute the digital transformation projects for a given stream / country.
As such, it will ensure that Services Business is digitally ready for depending on its scope:
- Service Execution with bFS
- Situational Pricing with Pricefx
-
Key Responsibilities
The Principal, Deployment Leader Digital is leading a project stream in a given country (e.g. CPQ for Services CPQ4S deployment in Turkey), on which it will manage the preparation and the delivery of the Digital Transformation according to planning & resources, following the deployment methodology.
Services Transformation Program portfolio is expected to accelerate to more than 50+ active projects per year typically 10 to 20 per geography/Ops requiring a high level of anticipation, coordination and preparation.
Scope of the Transformation: Offer, Pricing, Quotation, Execution
- Perform gap analysis and manage project stream delivery Operational Delivery role
- Under the leadership of E2E Transformation Leader Digital, lead the delivery of one/several project streams, following the deployment methodology.
- In close relationship with the E2E Solution team and under the leadership of E2E Transformation Leader - Digital, perform the as-is assessment / gap analysis between the current country IT/process landscape and the target one, and identify / work on gap resolution actions.
- Following the deployment methodology per stream, deliver of the project steps (gates / activities / deliverables), until project close.
- In close relationship with country/local teams, define the legacy applications decommissioning plan, in synchronization with target applications roll-out / adoption planning (CPQ4S, bFS, )
- Coordinate all data & integration preparation (E2E flow) with country & IT delivery teams (e.g. DTC)
- Manage UAT with countries and provide extended support just before / after go-live.
- Report on project(s) status(es) & escalate when needed Reporting role
- Report on project(s) status, progress.
- Escalate risks & blocking points to E2E Transformation Leader Digital, who will support on resolution
- Prepare Value realization / Adoption setup Value Realization role
- Support data analysis for performance / KPIs baseline, according to the Value realization framework.
- Support KPI targets proposal, in accordance with Business & Country stakeholders.
- Support GCP&SO in the implementation of value / KPI monitoring processes.
- Secure Transition to Run and provide post-deployment support Handover role
- Coordinate with GCP&SO and DTC teams to validate the project close and move to Run, under the leadership of E2E Transformation Leader - Digital.
- Provide temporary extended support post go-live for blockers / hot fixes (typically go-live + 3 months)
Requirements
Qualifications:
- Business or Engineering Degree
- 7+ years in Digital delivery and/or Program/Project Management and/or Consulting
- Strong foundations on ERP technologies (SAP & Salesforce ) and integration frameworks.
- Knowledge of CPQ and Service Execution platforms (esp bFS (Bridge Field Services : Salesforce)).
- Business Analyst experience preferred.
- Proven successful experience and track record in large scale business / digital transformation.
- Strong interpersonal skills, with ability to communicate and convince at various levels of the organization, and in a multicultural environment.
- Knowledge of Services Business and/or Digital Customer Relationship and/or UNIFY transformations is a strong plus
Skills:
- Initiative to uncover and solve problems proactively,
- Strong analytical and synthesis skills,
- Focus on customers,
- Fluent in English.
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
