Deployment Lead

Key Responsibilities

Delivery Governance and Process Improvement

• Establish and enforce delivery governance to ensure consistency, quality, and compliance across engagements
• Apply ITIL-based practices across the full service lifecycle from service design to transition and operations
• Identify process inefficiencies and implement corrective actions to improve delivery quality
• Influence delivery teams to adopt and adhere to the Delivery Excellence and quality frameworks
• Perform complex contract reviews and identify delivery or compliance gaps

Risk Management and Compliance

• Facilitate adherence to enterprise Risk Management frameworks
• Identify and govern delivery, operational, and security risks including patching and vulnerability management
• Communicate risks to leadership and collaborate with delivery teams on mitigation strategies
• Ensure compliance with organizational standards, security policies, and regulatory requirements

Metrics and Reporting

• Define, track, and analyze delivery success metrics and KPIs
• Monitor Service Level Agreements and perform root cause analysis for SLA breaches
• Prepare and present dashboards, reports, and performance insights to stakeholders

Assessments and Audits

• Plan and execute ITIL framework-based assessments across processes such as incident, problem, change, release, event, availability, configuration, and capacity management
• Drive and monitor ISO 20000 compliance and internal quality assessments
• Act as an interface between auditors and delivery teams
• Document audit findings and guide teams in closing non-conformities from internal and external audits

Continuous Improvement and Innovation

• Champion a culture of continuous improvement, automation, and innovation
• Promote adoption of industry best practices and modern IT and cloud delivery models
• Lead training sessions, workshops, and knowledge-sharing initiatives
• Identify improvement opportunities using data analytics and quality tools such as FMEA and Pareto analysis

Project Performance Management

• Track project progress and monitor KPIs across infrastructure programs
• Ensure projects are delivered on time, within scope, budget, and quality benchmarks
• Conduct post-implementation reviews and capture lessons learned to improve future delivery

Stakeholder Collaboration

• Partner with delivery leads, project managers, and technical teams to align on business and delivery goals
• Act as a liaison between delivery teams and senior leadership, providing regular health and risk updates
• Engage with clients and senior stakeholders to ensure expectations are met or exceeded
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