Why This Role Matters
To drive sales and operational excellence for a specific department/category within the store (e.g., furniture, décor, furnishings), ensuring high customer satisfaction and achievement of business targets
What You Will Own
- Sales performance of the assigned department
- Team supervision (sales associates within the department)
- Customer engagement and assisted selling for high-value products
- Visual merchandising of the department as per guidelines
- Stock availability, replenishment, and inventory accuracy
- Department-level reporting and performance tracking
Key Result Areas
- Achieve department-wise sales targets
- Improve conversion %, ATV, and category contribution
- Ensure high product availability and minimal stock-outs
- Maintain VM standards and attractive product displays
- Deliver excellent customer experience and increase repeat customers
- Reduce shrinkage and maintain stock accuracy
What Success Looks Like
- Consistent achievement of department sales targets
- Strong growth in key categories (e.g., sofas, beds, dining, décor)
- High customer engagement leading to better conversions
- Well-merchandised department aligned with brand standards
- Efficient stock management with minimal discrepancies
- Motivated team delivering strong individual performance
Who Thrives in This Role
- Graduate - Any Stream
- 4–8 years of retail experience (preferably furniture/home retail)
- Strong selling skills, especially in assisted and consultative sales
- Ability to manage and motivate a small team
- Eye for detail in visual merchandising and store presentation
- Data-driven approach to tracking sales and performance
- High energy and customer-first mindset
