Position Overview
The Technical Inside Analyst will act as a primary internal resource for our Advanced Engineering and sales teams. He/she will manage activities that pertain to the Demand Creation CRM database for all aspects of registration programs for a given area. This is done in conjunction with sales, engineering and supplier sales representatives within the predefined process guidelines. The Technical Inside Analyst will submit registrations to Suppliers, ensure a prompt reply, renew registrations as required and respond to questions from Marketing, AEG, Sales and Suppliers.
Responsibilities
- Maintain TIA requirements by following reg program techniques and procedures for Asia branches
- Transmit data from the NEDA to the suppliers as required by the details of the Supplier registrations program.
- Soliciting updates from the sales representatives for expiring registrations and renewing those registrations by updating suppliers and our internal systems.
- Review prior daily queries to ensure all requests have been captured and submitted to the supplier in a timely manner.
- The timely submission of all registration requests via email or on-line tool.
- Use the Demand Creation Associates tool daily to maintain the TIA work flow
- Be a team player by supporting other members of the team
- Maintain compliance of TIA processes using DCA measured by the KPI.
- Provide support to Advanced Engineers and Sales relative to engineering activity and CRM system
- Building and maintaining effective relationships with our Advanced Engineering and Sales teams to ensure superior service levels to our customer base.
- Additional projects as required by management.
Qualifications and Experience
- Diploma/BSC, B.E Electronics and related field
- Customer service background beneficial
- Previous experience in a fast-paced environment and/or similar role would be an asset.
- Knowledge of Microsoft Office
- Ability to learn computer systems
- Positive attitude
- Comfortable working independently and in a team environment
Competencies (Skills & Behaviors)
- Excellent customer service
- Results oriented
- Multi-tasking abilities
- Positive attitude
- Detail oriented
- Time management, multi-tasking and organizational skills
- Discipline to execute in a fast paced environment
- Proficient in MS Office
- Checking for accuracy
- Strong written and verbal communication
