Roles & Responsibilities:
- Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support.
- Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs;
perform root cause analysis for recurring issues.
- Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
- Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
- Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.
- Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements.
Skills Description:
Strong understanding of LIS workflows, QC, specimen processing, analyzer interfaces
Experience with middleware systems (ASTM/HL7), device interfaces, and autoverification
Skills supporting blood bank systems, barcode labeling (ISBT‑128), compliance (AABB, CAP)
Ability to troubleshoot orders/results loops, connectivity, validation
Knowledge of accreditation requirements, QC/QA reporting
Data extraction & reporting for lab leadership and operational metrics
Experience working with Laboratory systems like Telcor QML, AssureTemp, Phlebotomy Scheduling, iSTAT, Atellica, and other similar applications
