Delivery & Project Manager (Operations)

Job Title: Delivery & Project Manager (Operations)
Work Hours: Monday to Friday | 1:30 PM – 10:30 PM IST
Location: Kochi, (Work from Home)

We are building a high-performance accounting and tax delivery engine serving U.S. clients—and we are looking for a Delivery Manager who will take complete ownership of execution.

This is NOT a coordination role.

This is a command center role responsible for:

• Managing timelines

• Allocating work

• Ensuring deadlines are never missed

• Driving accountability across teams

If you thrive in structured, fast-paced, SLA-driven environments—this role is for you.

Key Responsibilities

Project & Delivery Management

Maintain a centralized project tracker for all clients
Assign tasks, deadlines, and owners
Ensure zero missed deadlines

Capacity Planning
Monitor team workload vs availability
Balance work distribution across team members
Prevent both overload and idle capacity

SLA Management

• Enforce turnaround timelines for:

• Bookkeeping

• Tax returns

• Payroll

Cross-Team Coordination

Coordinate between accounting, tax, payroll, and client service teams
Ensure smooth workflow across departments

Reporting & Communication

• Run delivery meetings

• Maintain dashboards for: Work status, Delays, Utilization

  
  
  

Requirements

Must have,

• 3–6 years experience in:

• Operations / Delivery Management

• BPO / KPO / Accounting firm operations

• Strong experience in:

• SLA management

• Capacity planning

• MIS / reporting, KPI tracking

Do not apply if,

• You are from pure accounting background without operations experience
  
• You are HR / Admin / Coordinator profile
  
• You have less than 2 years experience
  
• You have only assisted but never owned delivery
  

Key Traits (Non-Negotiable)

• Highly structured thinkerStrong ownership mindset
  
• Detail-oriented with execution focus
  
• High urgency and follow-up discipline
  
• Comfortable working under deadlines
  
  

Tools (Preferred)

• Zoho Projects / Zoho One
  
• Excel / Google Sheets (Advanced)
  
• MIS / dashboard reporting tools
  
  

Benefits

Why Join Us

• Fast-growing firm serving U.S. clients
  
• Clear growth path to Operations Leadership
  
• High ownership, high impact role
  
• Opportunity to build systems from ground up