Delivery Project Manager

Job Description

Service Delivery Lead/Manager

Who are we looking for

A senior-level individual to manage a project for one of our biggest clients in Real estate domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.

Years of Exp – 12

Technical Skills:

• Proven working experience as a Service Delivery Manager in [industry or domain] managing production support engagement in Managed services.


• Coordinate resolution of production incidents, escalate issues when required, and drive root-cause analysis and long-term solutions


• Familiarity with ITIL processes and driving the team adhering to them


• Good understanding of Service Now tool and generation of various reports through SNOW


• Strong familiarity with project management software tools such as MS Project, Jira, Monitoring tools or similar platforms.


• Excellent client-facing and internal communication skills.


• Excellent experience in production support-related projects with hands on Incident management, escalation handling.


• Strong organizational skills, with high attention to detail and the ability to multitask.


• Ability to manage multiple projects simultaneously.


• Strong problem-solving, analytical thinking, and leadership abilities.


• Experience collaborating with production support teams and managing incidents, service requests, and operational improvements.


• Monitor project progress, manage risks, and resolve issues promptly.


• Communicate project status, updates, and risks to stakeholders and senior management.


• Ensure projects are delivered on time, within scope, and within budget.


• Define project scope, goals, and deliverables in collaboration with stakeholders.


• Develop detailed project plans, schedules, and budgets.


• Coordinate and oversee project teams, assigning tasks and managing resources effectively.


• Manage changes to project scope, schedule, and costs using appropriate verification techniques.


• Conduct post-project evaluations, identifying successful and unsuccessful project elements.


• Lead meetings and provide strong leadership to project teams.


• Maintain comprehensive project documentation.


• Collaborate with production support teams to ensure smooth transition from project delivery to operational support.


• Ensure operational stability by aligning project deliverables with support readiness, system monitoring, and maintenance requirements.


• Good to have ITIL or equivalent certification.

Process Skills:

• Excellent written and verbal communication skills


• Capable of analyzing issues and guide the team to permanent fixes


• Develop and peer review (Initiate/ participate in peer reviews)

Behavioral Skills:

• Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.


• Effectively collaborates and communicates with the stakeholders and ensure client satisfaction


• Train and coach members of project groups to ensure effective knowledge management activity.

Certification:

• Any relevant certification would be added advantage

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Bac Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized digital experience to clients and their end customers. Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients

Equal Opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster.view the EEO in the law supplement.To view the pay transparency nondiscrimination provision please click and to view the E-Verify posting click.

Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send