Roles and Responsibilities:
Program Delivery:
- Manage large-scale Telecom O/BSS transformation and system integration projects, ensuring on-time and high-quality delivery.
- Ensure alignment withDevOps frameworksand incorporate best practices for iterative delivery and automation.
- Oversee planning and execution of sprints, backlog prioritization, and continuous integration/continuous deployment (CI/CD) pipelines.
- Drive collaboration between development, testing, and operations teams for seamless delivery.
- Managetransition and migrationactivities for customers, ensuring smooth handover, minimal disruptions, and adherence to timelines and SLAs.
Customer and Stakeholder Management:
- Act as the primary point of contact for customers, building strong relationships and ensuring their satisfaction.
- Drive regular reviews, manage escalations, and maintain clear communication with all stakeholders.
Financial Management:
- Own theP&Lfor assigned programs, with accountability for revenue, costs, margins, and profitability.
- Monitor project budgets, optimize resource allocation, and ensure financial targets are met.
Team Leadership:
- Lead, mentor, and manage cross-functional teams (onshore and offshore) to foster collaboration, productivity, and growth.
- Address and resolve team conflicts promptly while maintaining a positive and cohesive work environment.
- Develop and implement strategies forpeople management, including performance evaluations, career development plans, and training needs assessment.
- Promote team motivation and ensure resource alignment with program objectives.
Process Improvement:
- Identify inefficiencies in delivery processes and implement improvements to enhance quality, productivity, and customer satisfaction.
- Strengthen adherence toITSM (IT Service Management)best practices, focusing on incident management, change management, problem management, and service delivery.
- Establish streamlined processes for effective monitoring, governance, and reporting of project milestones and KPIs.
- Foster a culture of continuous improvement by introducing automation tools and standardized delivery frameworks to drive operational efficiency.
Solutioning and Innovation:
- Provide strategic solutions to customers for business challenges and opportunities, leveraging industry best practices.
- Collaborate with sales and pre-sales teams to support solutioning and proposal development for new business opportunities.
Must Have Skills:
- 14-16 years of experience in program management, with a strong focus on Telecom O/BSS transformation, system integration, and managed services.
- Proven track record in managing complex delivery programs with global teams.
- Deep understanding of Telecom O/BSS architecture, processes, and tools.
- Experience withtransition and migrationstrategies for large-scale IT and Telecom projects.
- Familiarity withITSM frameworksand processes, such as incident management, change management, and service delivery.
- Extensive hands-on experience withmonitoring and performance management tools, including:
- Splunk(for log analysis and monitoring).
- ServiceNow(ITSM and ITOM modules).
- Dynatrace(for application performance monitoring and optimization).
- Exposure to other monitoring tools is an added advantage.
- Proficiency in implementing and managing DevOps practices and CI/CD pipelines.
- Strong problem-solving skills with the ability to design and deliver innovative solutions.
- Excellent communication, presentation, and negotiation skills.
- Hands-on experience withDevOps toolsfor project and delivery management, such as:
- Jira(for sprint planning and tracking).
- Azure DevOps(for CI/CD pipelines and project collaboration).
- GitLaborGitHub(for version control and CI/CD integration).
- KubernetesandDocker(for managing containerized applications).
- TerraformorAnsible(for Infrastructure as Code).
Preferred Qualifications:
- Educational Background: Bachelor s degree in engineering or a related field is required.
- Certification in O/BSS products (e.g., BRM, Amdocs, Netcracker, Ericsson, etc.) is an added advantage.
- PMP/Prince2 Certification or equivalent program management certifications.
- ITSM certification (e.g., ITIL) is a plus.
- Experience working in global delivery models.
- Knowledge of emerging trends in Telecom and IT.
- Hands-on experience with tools like:
- ServiceNow(ITSM and ITOM implementations).
- Dynatrace(for application performance monitoring and optimization).
- Splunk(for log management and performance insights).
- Confluence(for collaboration and documentation).
- Knowledge and experience in implementing automation and monitoring tools for efficient project delivery and governance.
