Skill required: Pursuit Services - Content management
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do Transforming sales to become a future-ready and digital B2B revenue engine. Managing inventory issues, schedule changes, and cancellations. Organize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization.
What are we looking for Education: Any Graduation ERP/ any certification required/preferred: MS Office expertise Enterprise response strategy and governance Executive stakeholder alignment and influence Commercial acumen and bid prioritization Performance management and KPI oversight Outsourced delivery governance and SLA management Risk management and compliance oversight Proposal lifecycle expertise (RFP, RFQ, presentations) Cross-functional leadership across Sales, Legal, and Finance - Experience with complete sales cycle - Ability to work flexible hours according to business needs - Master s degree in business
Roles and Responsibilities:
- Role Summary: The Team Lead of Response Management serves as the strategic leader overseeing the end-to-end response management function across global xxx brands. This role governs the outsourced delivery model, ensures alignment to commercial priorities, and drives quality, compliance, and win-rate performance across proposal and presentation activities. The Team Lead retains strategic oversight, stakeholder alignment, and performance accountability while enabling scalable execution Key Accountabilities
- Response Strategy & Governance: Defines response management standards, review frameworks, win themes expectations, and quality guardrails to ensure consistent, high-impact submissions.
- Commercial Alignment & Prioritization: Partners with Sales Leadership to align pursuit support with deal strategy, bid/no-bid decisions, and pipeline priorities.
- Performance Oversight & KPI Management: Owns response function KPIs (win rate, SLA adherence, quality metrics) and drives continuous improvement initiatives.
- Outsourced Delivery Governance: Oversees offshore execution, approves SLAs and service scope, manages escalations, and ensures delivery meets quality and compliance standards.
- Stakeholder & Executive Engagement: Serves as senior liaison across Sales, Legal, Finance, and Brand teams to ensure alignment on complex or high-value pursuits.
- Capability & Process Improvement: Identifies gaps in content, templates, tools, and workflows; prioritizes investments that improve efficiency, re-use, and competitiveness.
- Risk & Compliance Oversight: Ensures responses meet governance, regulatory, and brand standards prior to final submission. This team will be responsible for reporting and managing the KPIs of all the BPO/Managed Service teams SLA Metric performance Capacity & Roster Planning Team performance management Continuous process improvement Attrition
