Delivery Manager

Job Title

Delivery Manager – Digital

Role Summary

The Digital Delivery Manager is responsible for end-to-end delivery of digital initiatives, ensuring solutions are delivered on time, within scope, budget, and quality expectations. The role acts as a bridge between business stakeholders, product teams, and technical delivery teams, with strong ownership of execution, governance, and client satisfaction.

Key Responsibilities

Delivery & Execution

• Own end-to-end delivery of digital programs, platforms, or transformation initiatives across web, mobile, cloud, and enterprise systems.
• Plan, track, and manage delivery milestones, dependencies, risks, and mitigations.
• Ensure adherence to delivery commitments on scope, timeline, cost, and quality.
• Drive predictable and transparent delivery using Agile, Scrum, Kanban, or hybrid methodologies.

Stakeholder & Client Management

• Act as the primary point of contact for business stakeholders and clients.
• Translate business requirements into executable delivery plans.
• Provide regular status updates, dashboards, and executive-level reporting.
• Manage expectations, resolve escalations, and ensure high client satisfaction.

Team Management

• Lead cross-functional teams including UX, engineering, QA, DevOps.
• Foster a high-performance delivery culture focused on accountability and collaboration.
• Support resource planning, onboarding, and performance management.

Governance & Risk Management

• Establish delivery governance frameworks, standards, and best practices.
• Identify delivery risks early and implement corrective actions.
• Ensure compliance with security, regulatory, and organizational standards.

Financial & Commercial Oversight

• Manage delivery budgets, forecasts, and financial tracking.
• Support change requests, effort estimation, and commercial negotiations.
• Ensure optimal utilization of resources and cost efficiency.

Continuous Improvement

• Drive process improvements and delivery maturity across digital programs.
• Leverage metrics (velocity, throughput, quality, CSAT) to improve outcomes.
• Encourage adoption of modern tools, automation, and DevOps practices.

Required Skills & Experience

Experience

• 15+ years of experience in IT or digital delivery roles.
• At least 5+ years of experience in project management having multiple teams.
• Proven experience delivering large-scale digital platforms or transformation programs.
• Strong background in Agile and scaled Agile delivery environments.

Skills

• Strong delivery planning, execution, and risk management skills.
• Excellent stakeholder communication and leadership abilities.
• Solid understanding of digital technologies (web, mobile, APIs, cloud, CMS, data).
• Experience with delivery management tool ( Azure DevOps).

Education & Certifications (Preferred)

• Bachelor's degree in Engineering, Computer Science, or related field.
• Agile certifications (CSM, SAFe, PMI-ACP) or PMP preferred.