Delivery Manager - Retail

Xebia is seeking a results-driven and collaborative professional to join our team as a Delivery Manager. Reporting to the Delivery Head, the successful candidate will be responsible for managing and optimizing the delivery of multiple projects. This role requires strong project management skills, client engagement, and the ability to lead cross-functional teams effectively.

Experience: 8-15 years

Location: Bengaluru

Domain expertise: Retail

Job Summary

The Delivery Manager is responsible for the planning, execution, and delivery of IT services projects to clients. This role involves managing project teams, ensuring that projects are delivered on time, within scope, and on budget, and maintaining high levels of customer satisfaction. The Delivery Manager will work closely with clients, internal stakeholders, and team members to ensure successful project outcomes.

Key Responsibilities

• Project Management: Lead the planning and implementation of IT service delivery projects, ensuring they meet client requirements and are delivered on time and within budget.
• Team Leadership: Manage and mentor project teams, including project managers, developers, engineers, and other technical staff. Provide guidance, support, and direction to ensure high performance.
• Client Engagement: Serve as the primary point of contact for clients, building and maintaining strong relationships. Understand client needs, manage expectations, and ensure client satisfaction.
• Quality Assurance: Ensure that all deliverables meet quality standards and client expectations. Implement best practices and processes to improve service delivery.
• Risk Management: Identify potential risks and develop mitigation strategies. Proactively address issues that may impact project delivery.
• Resource Management: Allocate and manage resources effectively, ensuring that project teams have the necessary tools, skills, and support to succeed.
• Financial Management: Manage project budgets, track expenses, and ensure profitability. Provide regular financial reports to senior management.
• Continuous Improvement: Promote a culture of continuous improvement within the delivery team. Identify opportunities for process improvements and implement changes as needed.
• Stakeholder Communication: Communicate project status, issues, and risks to stakeholders, including senior management and clients. Provide regular updates and reports.
• Compliance: Ensure compliance with company policies, industry regulations, and client requirements.

Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. A Master's degree or relevant certifications (e.g., PMP, ITIL) is a plus.
• Experience: Minimum of 8 years of experience in project management, IT service delivery, or a related field. Proven track record of successful project delivery in an IT services environment.

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Solid understanding of IT service management and project management methodologies.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and decision-making abilities.
• Financial acumen and experience managing project budgets.
• Proficiency with project management software and tools.
• He should have a strong retail domain experience
• Experience in working with Data & AI programs will be preferred

Key Competencies

• Client Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
• Results-Driven: Consistently achieves results, even under tough circumstances.
• Collaboration: Works effectively with others to achieve shared goals.
• Adaptability: Adapts to changing circumstances and priorities.
• Strategic Thinking: Understands the business context and makes decisions that support the long-term goals of the organization.