Delivery Manager
Experience: 8–12 Years
Working Hours: Overlap with US & UK time zones
About the Role:
We're looking for a Delivery Manager who thrives at the intersection of execution, client
partnership, and growth.This is a delivery-first leadership role where you'll own outcomes
across multiple client engagements while shaping long-term relationships and expanding
accounts. You won't just ensure projects are delivered—you'll own client success, drive team
performance, and influence revenue growth.
What You'll Own
1. End-to-End Delivery Excellence
- Own 4–5 concurrent client engagements, ensuring on-time, high-quality delivery
- Drive execution across the full software development lifecycle (SDLC) Proactively identify risks, resolve blockers, and ensure predictable delivery
2. Client Leadership & Stakeholder Management
- Act as the primary point of contact for US/UK stakeholders
- Build trusted advisor relationships with client leadership
- Own communication, expectations, and escalation management
- Define and managed SLAs/KPIs to ensure predictable delivery and client satisfaction
3. Team Leadership & Scale
- Lead and manage a team of 30–40 engineers and delivery professionals.
- Drive utilization, performance, and career development.
- Partner with hiring teams to build and scale high-performing squads.
4. Account Growth & Commercial Ownership
- Identify and drive upsell and cross-sell opportunities within existing accounts
- Contribute to revenue growth and account expansion strategy
- Ensure accurate invoicing and alignment with contractual milestones
5. Technical Oversight
- Provide architectural level guidance (non-coding, review-driven role)
- Ensure technical quality, scalability, and alignment with client needs
- Partner closely with engineering leads on key technical decisions
What Success Looks Like (First 6–12 Months)
- Projects consistently delivered on time with high client satisfaction
- Strong client trust, leading to repeat business or expanded scope
- High team utilization and engagement with low delivery friction
- Tangible revenue growth within existing accounts
What We're Looking For
- 8–12 years of experience in IT services / delivery management
- Proven track record managing multiple projects and large teams
- Strong client-facing experience with global stakeholders (US/UK preferred)
- Solid understanding of SDLC and engineering delivery models
- Experience in resource planning, team scaling, and performance management
- Exposure to account growth, revenue ownership, or pre-sales support is a strong plus
Key Strengths for This Role
- You are ownership-driven and comfortable being accountable for outcomes
- You can balance delivery rigor with client empathy
- You're commercially aware and can spot growth opportunities naturally
- You bring structure to ambiguity and thrive in fast-paced environments
