Delivery Manager

1. Business & User Support

• Provide day-to-day support to users, including troubleshooting document save failures caused by network issues, connection timeouts, or data corruption.
• Assist administrators with daily operational tasks.
• Guide business users through procedures when previous staff have left without proper handover.
• Manage user permissions and roles, including onboarding, role changes, and staff movements.
• Reassign tasks due to retirements, transfers, or departures.
• Reopen closed tasks when errors occur or when there is a business need.

2. Application Maintenance & Performance

• Monitor and optimise application performance.
• Refresh and set database indexes, particularly when issues are reported.
• Recreate corrupt views (infrequent but essential).
• Optimise views and indexes for speed and efficiency.

3. Data Lifecycle Management

• Monitor database sizes and perform archiving/splitting to remain within system limits.
• Purge obsolete data as required.
• Export full database contents prior to decommissioning or migration.
• Carry out yearly data clean-up processes to maintain performance and compliance.

4. Database Creation & Annual Operations

• Generate annual databases for key services including:
• CSO Services
• Cards Issuing

5. Reporting & Business Intelligence

• Generate ad-hoc business reports based on one-off requests.
• Support real-time reporting needs for management decision-making.

6. GDPR / Data Protection Obligations

• Set up and maintain automated purging agents to comply with GDPR requirements.
• Ensure data lifecycle management aligns with privacy and retention policies.

7. Audit & Investigations

• Assist external auditors (e.g., KPMG) during annual audits.
• Support internal investigations by retrieving and analysing relevant data.
• Ensure data integrity and traceability across Lotus Notes environments.

8. Migration & Integration

• Migrate Lotus Notes data to Therefore using Team Studio middleware:
• Collaborate with business units to define metadata fields.
• Create Therefore Covering Sheets in Lotus Notes.
• Export data as PDFs, organise files, and import into Therefore.
• Create Therefore categories and Content Connector Profiles.
• Troubleshoot failed uploads and ensure data integrity.

Skills & Requirements

Lotus Notes, Lotus Notes Support, Banking Operations, Regulatory Compliance, User Support, Troubleshooting, User Permissions & Roles, Application Maintenance, Application Performance Optimization, Database Management, Database Indexing, View Optimization, Data Lifecycle Management, Data Archiving, Data Purging, Database Creation, Reporting & Business Intelligence, GDPR Compliance, Data Protection, Automated Purging Agents, Audit Support, Data Analysis, Data Integrity, Data Traceability, Lotus Notes Migration, Therefore, Team Studio Middleware, Metadata Management, Therefore Covering Sheets, PDF Export, Therefore Categories, Content Connector Profiles, Data Migration, Troubleshooting, Business Requirements Analysis