Role: Service Delivery Head
Designation- Director- Delivery
Job Location: Hyderabad
Work from Office- Five days in a week
About the Role: Guidewire Service delivery Manager is a senior leader responsible for governing end-to-end delivery of platform services (Policy, Billing, Claims) and adjacent insurance applications managed from the Global Capability Center (GCC).
This role ensures consistent business value delivery, operational excellence, platform modernization, and strong alignment with global IT and business stakeholders.
The person will lead engineering and support teams, guide transformation initiatives, oversee SLAs, and help scale Guidewire capability within the GCC.
Key Responsibilities:
Application Delivery Leadership:
- End-to-end delivery and performance of Guidewire platformsPolicyCenter, Billing Center, Claims Center.
- Govern application development, enhancements, production support, and system integration.
- Establish predictable Agile/DevOps execution frameworks to ensure high-quality releases.
- Ensure platform functional stability, scalability, and performance to meet business needs.
Multi-Portfolio IT Service Delivery Management:
- Oversee delivery of associated insurance applications (rating engines, portals, document mgmt., integrations).
- Define and enforce SLAs, KPIs, OLAs for development, support, and operational services.
- Govern incident, problem, and change management; reduce defects and MTTR. Drive service reliability engineering (SRE) culture to enhance resiliency.
Transformation, Modernization & Cloud:
- Lead modernization and upgrade initiatives for Guidewire platforms.
- Support migration to Guidewire Cloud Platform (GCP) where applicable.
- Champion microservices/API modernization, digital integration, and ecosystem expansion.
- Drive CI/CD automation, cloud adoption, and DevOps practices.
Stakeholder & Business Partnering
- Act as senior engagement leader with global IT, product, and insurance operations executives.
- Engage underwriting, claims, billing, and distribution leaders to align service delivery with business goals.
- Provide executive-level reporting on delivery performance, risks, and outcomes.
- Manage escalations with diplomatic yet firm resolution leadership.
Governance, Risk & Compliance
- Ensure compliance with InfoSec, regulatory, data governance, business continuity standards.
- Maintain audit readiness, drive risk remediation, and ensure documentation quality.
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