Delivery Leader- AI/ML

Role : Delivery Leader AI/ML

Experience : 15 to 25 Years

Work location : Mumbai / Bengaluru

As part of the core delivery team of Quantiphi, the AI Delivery Leader will be responsible for managing the delivery and execution of all AI and ML projects in a B2B environment. The Delivery Leader will get to lead Delivery efforts for AI/ML solutions like Generative AI, Conversational AI, Document AI, Vision AI, Knowledge Graphs, Intelligent Video Analytics, Digital Twins etc.

Key Traits:

Critical Thinker with a Growth Mindset, Strong Decision making Abilities, Customer First Attitude, Build to Scale Approaches, Effective People Leader & Mentor

Responsibilities:

Delivery Management:

• Manage complex delivery engagements across varied service/solution offerings
• Ensure successful and timely delivery of AI/ML projects. Accountable to ensure Service Levels are met.
• Single point of escalation - Prevent and Manage risks across delivery programs.
• Eye for process improvements to de-risk delivery and streamline delivery operations across the portfolio, channelise delivery best practices and build accountability across account/engagement managers

Customer Success:

• Managing customer communication & relationships with senior stakeholders including CXOs
• Ensure customer success by establishing customer's trust and fostering collaborative partnership, responsible for CSAT/NPS.

P&L Management:

• Has deep understanding of P&L management, margins and overall operational excellence and business profitability
• Responsible for driving delivery led growth across delivery engagements
• Responsible for revenue and account growth and diversification across workloads/capabilities to build multi-year partnerships with key accounts in his/her portfolio
• Ability to multitask to bring operational efficiencies to delivery processes and manage stakeholders across different functions within the organization such as Business Operations, Resource Management, PMO and Finance

Team Management:

• Ability to build and manage high performance cross-capability teams. Drive continuous improvement through programs for upskilling/training fresh and lateral talent
• Manage and engage a team of 600+ team members, grooming next-gen leaders, building organizational association within teams through focused employee engagement and mentoring
• Mentor, coach and groom junior delivery leaders to scale and grow across their career roadmap.
• Working in conjunction with the delivery leadership & founders in terms of P&L, Delivery and Organizational Growth (Build to Scale)

What is required:

• Possess 15+ years of experience in delivering data driven technology solutions and products with a distinctive record of professional achievement and impact
• Experience in managing large teams (300+ ) and revenue portfolios of $50Mn & above
• Experience in leading cross-functional teams, and in-depth knowledge in framing, designing and execution of solutions for challenging business problems
• Extensive experience in working with customers having global operations and with diverse cultural backgrounds.
• Understands cloud infrastructures, specifically Google Cloud Platform. Has working knowledge of GCP products and services.
• Must have excellent analytical, quantitative and conceptual thinking skills
• Executive demeanour and experience working with senior client executives and leadership
• Excellent interpersonal, communication and presentation skills are required
• Ability to work with minimal supervision in a very dynamic and timeline sensitive work environment

What's in it for you

• The experience of working in a category defining high growth start-ups in the transformational AI, Decision Science and Big Data Domain.
• The opportunity of getting on boarded to the phenomenal growth journey and helping the customers take the next big leap in digital transformation
• The opportunity to work with a diverse, lively and proactive group of techies who are constantly raising the bar on the art of translating mounds of data into tangible business value for clients.
• Flexible working options available to foster productivity and work/life balance.