Delivery Lead Manager

Skill required: Digital Inside Sales - Inside Sales

Designation: Delivery Lead Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do Transforming sales to become a future-ready and digital B2B revenue engine. Digital Inside Sales involves selling products or services remotely using digital tools and platforms. This includes activities like email marketing, social media outreach, and virtual meetings. The goal is to reach and engage potential customers without face-to-face interactions. It allows sales teams to efficiently manage leads, close deals, and build customer relationships online. This approach is cost-effective and scalable, making it ideal for modern sales strategies. Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.

What are we looking for

• Strong coping, emotional resilience, and stress-management skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Problem-solving & Decision Making- Strong analytical and critical thinking abilities to identify challenges, analyze data, and devise effective solutions to address complex issues. Sound judgment and the capability to make timely and informed decisions, considering the potential impact on the organization and stakeholders
• Communication- Excellent verbal and written communication skills to convey ideas, instructions, and information clearly
• Conflict resolution- Proficiency in resolving conflicts and handling difficult situations with diplomacy & professionalism.
• Adaptability- Comfort synthesizing and analyzing information from multiple streams
• Relationship building- Skill in building and maintaining strong professional relationships with clients, customers, vendors & other external partners.
• Time management- Effective time and task management abilities to prioritize workloads, meet deadlines & maintain high level of productivity.
• Financial acumen- Understanding of financial principles, budgeting, forecasting and cost management
• Experience in advertising sales, media account management, successful client engagement & consistent business growth.
• Experience working against an assigned quota with a desire to exceed sales targets or sales KPIs.
• Experience in providing strategic advice to help advertisers get the best return on advertising investments.
• Ability to assess customer needs and successfully pitch on value propositions.
• Ability to communicate effectively across various levels, including senior marketing leaders.
• Flexibility in switching between duties and assignments as per requirement.
• Experience working with CRM systems.
• Dependable, reliable with strong work ethic and time management skills.
• Strong outbound sales experience within large-scale BPO operations. Should have minimum 2-3 years supervisory/management experience or progressive experience up to and including leadership, coaching and/ or supervisory roles.
• Advanced understanding of digital marketing concepts and trends.
• Experience in managing corporate sales.
• Successful track record in supporting recruitment and talent acquisition.
• Experience in BPO environment with current exposure in managing night shifts. Roles and Responsibilities:
• Team Management: - Lead and support a team, setting clear expectations and providing ongoing coaching and feedback. - Foster a collaborative and inclusive team environment that encourages open communication and professional growth
• Business Operator: - Determines operational strategies by conducting needs assessments, performance reviews, capacity planning and cost/ benefit analyses. - Defining user requirements; establishing production, quality, and customer-service standards; contributing information and analysis to the organization. - Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing & completing action plans; driving process improvement initiatives & quality assurance programs. - Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. - Liaise with clients and deliver client asks. - Coaching and mentoring supervisors to enable them to effectively manage their teams. - Conduct weekly/monthly/quarterly reviews with supervisors Policy Adherence: Collaborate with relevant stakeholders to ideate. Drive the right team culture & ensure process compliance. Performance Reporting and Analysis: Generate regular reports on metrics, trends, and key performance indicators (KPIs). Utilize data-driven insights to improve DIS review processes and identify areas for enhancement. Risk Management: - Identify potential risks and proactively implement measures to mitigate these risks. - Stay informed about industry best practices and evolving challenges. Cross-functional Collaboration: Collaborate with other teams to align review practices with broader company objectives.