Delivery Head

About the Company:

i-TEK is one of India's leading AIDC and RFID technology organisations with a strong focus on next-generation products, platforms, intelligent edge ecosystems and embedded device engineering.

Over the past 26 years, i-TEK has built deep technology and domain expertise and a marquee enterprise customer base across retail, manufacturing, logistics and banking.

Today, i-TEK has:

• Over 5 billion items tagged
• More than 1,000 customers
• Over 250 million scans processed every day
• Deployments across 3,000+ retail outlets
• Coverage across more than 10 million sq. ft. of warehouse space

As i-TEK enters its next phase of growth, we are strengthening our product and platform-led strategy while expanding internationally.

Our Strategic Offerings:

• Garuda Vigil: A comprehensive RFID and AIDC management software platform designed to provide enterprises with real-time visibility, control and intelligence across their operations.
• Skanix: i-TEK's intelligent edgeware and device ecosystem, designed to connect the physical and digital worlds and enable scalable RFID and AIDC deployments.

Our ambition is to combine deep domain knowledge, RFID expertise, software platforms and intelligent edge devices to build globally relevant products and platforms.

About the Role

The Head – Customer Engineering & Delivery will own the end-to-end customer engineering and delivery lifecycle at i-TEK — beginning with pre-sales and techno-functional solutioning, through implementation and deployment, hardware fulfilment and go-live, and continuing through support, adoption and customer success. This is a critical leadership role at the intersection of customers, business, technology, products and execution.

Responsibilities

• End-to-End Customer Lifecycle Ownership
• Pre-Sales & Techno-Functional Solutioning
• Delivery & Program Management
• Business Analysis & Requirements Management
• Solution Architecture & Deployment
• Software Implementation & Quality Assurance
• Hardware, Devices & Fulfilment
• Implementation, Go-Live & Operational Readiness
• Customer Support
• Customer Success
• AI, Automation & Productivity
• Delivery Processes & Operational Excellence
• Cross-Functional Leadership

Qualifications

• Engineering degree or equivalent technical qualification.
• Postgraduate management qualification would be an advantage.

Required Skills

• Approximately 20+ years of relevant experience, with significant leadership responsibility.
• Demonstrated experience leading large and diverse customer-facing technology organisations.
• Proven track record delivering complex software and hardware / device-led programs for enterprise customers.
• Experience managing multiple simultaneous customer programs at scale.
• Strong exposure to enterprise software/platform implementations and integrations.
• Experience across the full lifecycle from pre-sales through delivery and support/customer success.
• Experience in Retail Technology, Manufacturing Technology, Supply Chain & Logistics, Enterprise Automation, Industrial IoT, and/or AIDC / RFID would be particularly valuable.
• Direct RFID experience is desirable but not mandatory; strong enterprise technology delivery experience and the ability to understand the domain are more important.

Preferred Skills

• Exceptional customer orientation.
• Strong techno-functional capability.
• Excellent communication and presentation skills.
• Ability to engage credibly with CIOs, CTOs and senior business stakeholders.
• Strong program and operational management capability.
• Ability to lead diverse technical and customer-facing teams.
• Strong analytical and problem-solving skills.
• High ownership and accountability.
• Ability to operate effectively in complex and ambiguous situations.
• Passion for quality and execution excellence.
• Ability to combine strategic thinking with hands-on intervention when required.