Job Description

Job Title-Delivery Excellence

Experience- 1-5 years

Location- Indore, Pune, Bangalore , Hyderabad

Job Summary

We are looking for a Quality & Process Excellence professional with strong experience in Infrastructure Management processes, ITSM, quality governance, management reporting, Advanced Excel, Power BI, and automation. The role will be responsible for ensuring process compliance, conducting audits, monitoring service performance, driving continuous improvement, and delivering accurate management insights through reports and dashboards.

Key Responsibilities

Quality & Process Excellence

Monitor compliance with processes, SOPs, quality standards, and Infrastructure Management practices.
Conduct quality, ticket, and process audits and track corrective actions.
Support Incident, Service Request, Problem, and Change Management processes.
Monitor and report KPIs, SLAs, operational metrics, and quality performance.
Identify process gaps, risks, and improvement opportunities and recommend corrective and preventive actions (CAPA).
Maintain process documentation, audit records, quality reports, and governance trackers.
Drive continuous improvement and process excellence initiatives.
Partner with Team Leads and Managers to provide process governance, facilitation, and reporting support.
Present actionable insights and recommendations through management reports and dashboards.

Management Reporting & Analytics

Develop, maintain, and automate operational and management reports using Advanced Excel and Power BI.
Automate repetitive reporting and quality-related activities to improve efficiency and reduce manual effort.
Collect, consolidate, analyze, and interpret operational data to support business decisions.
Identify trends, patterns, SLA deviations, and process improvement opportunities.
Ensure accuracy, completeness, consistency, and integrity of reporting data.
Develop and support AI-powered agents and automation solutions for repetitive quality, audit, compliance, and reporting activities.
Prepare management dashboards, scorecards, KPI reports, and performance summaries.

PowerPoint & Management Presentation

Create professional and impactful PowerPoint presentations for management and client reviews.
Develop charts, dashboards, visualizations, and executive summaries to communicate insights effectively.
Translate complex operational data into clear and meaningful visual stories.
Ensure accuracy, consistency, branding, formatting, and overall presentation quality.
Prepare management review decks highlighting performance, trends, risks, gaps, and improvement actions.

Certification