Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.
Job Description
The Delivery Quality Assurance (DQA) Professional ensures set up, review, audit and improvements of quality.They are responsible for supporting an engagement set up, facilitating smooth transition from sales and ensuring Capgemini as well as contractual requirements are addressed. They define and adapt processes and process assets as per BU/account/engagement needs to enable standard way of working. They will monitor engagement execution through regular reviews and tracking of planned activities and actions and aid Delivery Governance through inputs, analysis, early alerts and suggesting potential mitigation actions. They are responsible for interacting with Client teams as required and supporting the Client or third-party audits on engagements. They collaborate to identify and drive improvements (engagement/account level) to provide benefit to Capgemini as well as Client (using techniques such as Six Sigma, Lean etc.) alongside providing consulting services to engagements/accounts/Clients in areas such as Agile, Service Management, Six Sigma, Lean etc. They may also assist in sales/bid process by providing inputs related to Capgemini processes, Delivery Governance, process assets and platforms.
Job Description - Grade Specific
Delivery Quality Assurance ManagerPlan and manage set up, execution, reviews, process improvements, process definition and adaption of process assets, delivery governance support for 5-6 engagements, sales enablement, stakeholder management
Skills (competencies)
Active Listening
Adaptive Thinking
Analytical Thinking
Assertiveness
Attention to Detail
Business Agility
Change Management
Conflict Management
Continuous Improvement
Decision-Making
Emotional Intelligence
Financial Control
Influencing
Innovation
Managing Difficult Conversations
Negotiation
Proactiveness
Problem Solving
Project Governance
Project Management
Project Planning
Project Reporting
Project Tracking
Relationship-Building
Risk Assessment
Risk Management
Scope Management
Stakeholder Management
Strategic Governance
Strategic Thinking
Team Management
Time Management
Unified Project Management (UPM)
Unified Service Management (USM)
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of 22.1 billion.
Make it real | www.capgemini.com
