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Delivery/Development Manager
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TheNetworkDomain Lead acts as a practice lead for our Hybrid Cloud & Infrastructure (HCI) services across North America, EMEA, and APAC.
This roleis responsible forcoordinating and overseeing thecoordinationofnetworktechnical services, ensuring customer satisfaction, and driving continuous improvement across regions.
This includes managing regionalNetworkDelivery Managersand TechnicalLeads, coordinating delivery and transition of services, and working closely with internal teams such as Service Management, Professional Services, and Technical Experts.
Main Responsibilities:
LeadNetworkservice delivery (RUN), service transitions, and related IT projects for the HCI service line.
Supervise and coordinateNetworkDelivery Managers(NA, EMEA, APAC) and TechnicalLeads.
Maintain strong relationships with Service Managers and internal delivery teams to ensure seamless execution.
Ensure customer satisfaction by proactivelyidentifyingand resolving service-related issues.
Monitor service delivery performance and ensure alignment with SLAs, budgets, and customer expectations.
Support hiring, onboarding, and workforce planning in collaboration with HR and Delivery Managers.
Provide leadership for continuous improvement of delivery models, processes, and tools.
Act as a key escalation point for complex customer concerns and drive resolutionas well asfornetworkarea administrative matters.
Support the development of account and service plans in coordination withNetwork Delivery Managers and Technical Leads.
Track regional demand pipelines and align delivery capacity accordingly.
Drive financial accountability and contribute to reporting and optimization activities.
Team & Leadership:
Manage a globally distributed team, setting clear goals, priorities, and performance expectations.
Conduct regular team briefings, 1:1s, and service steering meetings.
Promote a culture of ownership, transparency, and collaboration.
Lead by example, guiding teams through challenges and mentoring for growth.
Strategic & Analytical Focus:
Balance customerand technicalteamsneedswith companyobjectivesin a matrixed environment.
Make informed decisions to prioritize actions,allocateresources, and manage risks.
Help shape the long-term strategy for HCInetworkdelivered servicesin alignment with company goals.
Foster collaboration across departments and service lines to deliver integrated solutions.
Experienceand Skills Requirements:
9+ years in service delivery, project management, or technical coordination within IT infrastructure or cloud services.
Proven leadership experience managing multi-region or global teams.
Strong customer orientation with the ability to manage andinfluence atsenior levels.
Solid understanding of infrastructure services (e.g., server, storage, networking, cloud).
Strong organizational and communication skills, with the ability to manage multiple priorities.
Experience working in a matrixed, multicultural environment.
Financial acumen for tracking budgets, cost optimization, and service profitability.
Agile and ITIL-based delivery experience preferred.
Certifications (Preferred):
ITIL v4 Foundation or Practitioner (required).
Technical certifications related to Cloud, Infrastructure, or IT Operations(Network,Cloud and Hybrid, etc.) are beneficial.
Other Requirements:
Business fluency in English (additionallanguages are a plus)
Willingness to travel internationally as needed
Based on Experience
We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX).Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.
Job ID: 148154875
