Introduction
At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference.
Your Role And Responsibilities
IBM Technology Expert Labs – India Centre of Excellence (CoE) is seeking an experienced Delivery Consultant – MAS / Maximo Subject Matter Expert (SME) to join the Expertise Connect (EC) subscription delivery team. The Expertise Connect – MAS SME is responsible for delivering proactive, high‑value technical advisory and lifecycle support to clients using IBM Maximo Application Suite (MAS) across cloud, containerised, and SaaS-based platforms. As part of the India CoE, you will work with global customers and IBM teams, acting as a trusted advisor and ensuring consistent, high‑quality delivery.
Who You Are
- Takes ownership of subscribed service delivery, act as Single Point of Contact (SPOC)
- Provide proactive assistance to help clients sustain and optimize their IBM Software infrastructure by providing best practice advisory and guidance.
- Coordinates delivery of proactive support, skill sharing activities and problem management.
- Provides clients with the highest level of remote and/or on-site technical direction for specific supported products, including initiatives such as diagnostic coaching, defect and non-defect problem resolution assistance
Summary
Required technical and professional expertise
- 8+ years Industry experience
- 5+ years in customer‑facing consulting or SME roles (TAM / Support /Advisory experience preferred)
- Strong collaboration skills with customers, internal and external global stakeholders
- Hands-on experience on one or more of IBM MAS Offerings (MAS Manage, Monitor, Health, Predict, MVI, Mobile)
- Experience in Maximo to MAS migration and modernisation engagements
- Working experience on RHOCP
Required Professional And Technical Expertise
- 8+ years Industry experience
- IBM MAS 9.x or IBM Maximo Certified Deployment Consultant (V7 or above)
- Experience of solution design, deployment within Enterprise Asset Management (EAM) domain
- IBM Maximo Consultancy and hands on experience of 7+ years
- Expertise in Maximo System administration and configuration modules, workflow development, Security groups and role‑based access etc.
- Serve as primary contact for Maximo EAM System Users and IT support.
- Experience in test and verify fixes/patches to Maximo EAM System.
- Monitor Maximo EAM System performance; troubleshoot and resolve technical problems.
- Support all Maximo environments, including testing, development, pre-prod, training, and production.
- Hands-on experience with cloud deployments on OpenShift, Docker, Kubernetes
- Operating System: Knowledge of UNIX/Linux platforms
- Database: Knowledge of DB2 is plus
- Familiarity with full software development life cycle (SDLC): Analysis, Design, Coding, Testing, Deploying, Training, Maintaining and Operational Support.
- Familiarity with DevOps and SRE principles
- Familiar with Application Performance Monitoring
General skills
- Excellent analytical, problem solving, articulation, client-handling skills coupled with project/ team leading abilities
- Good communication skills - being proactive about weekly status, update on issues or defects
- Presentation skills - should be able to present ideas/solutions with clarity to team.
- Team Player – Show flexibility to work across technologies/platforms.
- Ownership – Own tasks and outcome
- Excellent Team player – Ability to work with teams.
- Willing to work in different time zones based on client region.
Preferred Technical And Professional Experience
Experience with any of the below are highly desirable:-
