Delivery and Operations Executive

Training Operations: Plan and organize end-to-end training and development operations.

Instructor Sourcing: Identify and source instructor/SME profiles as per client requirements.

Client Interaction: Participate in client calls to understand training expectations and propose suitable profiles and learning solutions.

Program Management: Design training programs with SMEs including timelines, budget, and execution mode.

Stakeholder Coordination: Collaborate with internal teams (Sales, Finance, Travel Desk) and vendors to ensure smooth delivery.

Scheduling & Follow-up: Handle meeting schedules and post-training follow-ups to gather necessary data.

Vendor Management: Identify and manage a pool of training vendors.

Process Improvement: Identify process gaps and recommend improvements using existing tools and techniques.

Reporting: Maintain detailed monthly reports categorized by technology and manage timesheets.

Internal Alignment: Engage with Business Heads and delivery teams to align processes and achieve business objectives.

Qualifications & Skills

• Bachelor's degree with relevant corporate experience
• Minimum 2 years of experience in training delivery/learning operations (3+ years preferred)
• Exposure to sales, delivery, and operations processes
• Experience in vendor management and data maintenance
• Strong organizational and analytical skills
• Excellent verbal and written communication
• Collaborative mindset with a high degree of professionalism and confidentiality
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)