Job Requirements
About the Role
The Associate Collection Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role holder ensures efficient and optimized retrieval of EMIs from customers while adhering to all guidelines laid out by the bank, contributing to the broader organizational objectives.
Key Responsibilities
Primary Responsibilities
- Manage and undertake the collections process for assigned debts.
- Track the portfolio for specific buckets in the assigned area.
- Control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
- Allocate and achieve targets from agencies and in-house teams.
- Follow up regularly with defaulting customers.
- Ensure adherence to collection processes and legal guidelines.
- Trace absconded default customers and initiate recovery processes.
- Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
Secondary Responsibilities
- Maintain administrative data related to collections, such as delinquent account history.
- Provide and maintain MIS reports.
- Review collection feedback on a daily, weekly, and monthly basis.
What We Are Looking For
Education
- Graduate Any discipline
- Post Graduate Any discipline
Experience
- Minimum of 2 or more years of experience in collections.
Skills and Attributes
- Strong organizational and planning skills.
- Ability to manage teams and external agencies.
- Excellent communication and follow-up skills.
- Understanding of legal guidelines and recovery processes.
- Proficiency in maintaining MIS reports and administrative data.
