Job Requirements
About the Role
The Collection Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role holder is accountable for the efficiency and optimization of retrieving EMIs from customers while ensuring adherence to all guidelines laid out by the bank. This position contributes to the larger organizational objectives of the bank. Native / Locals preferred due to geographical knowledge
Key Responsibilities
Primary Responsibilities
- Manage and undertake the collections process for assigned debts.
- Regularly track the portfolio for specific buckets in the assigned area.
- Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
- Allocate and achieve targets from agencies and in-house teams.
- Follow up regularly with defaulting customers.
- Ensure adherence to the collection process and legal guidelines.
- Trace absconded default customers and initiate the recovery process.
- Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
- Maintain administrative data related to collections, including updating delinquent account history, maintaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis.
Secondary Responsibilities
- Recommend process changes to improve service efficiency and quality.
- Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.
- Leverage in-house synergies through collaboration with internal stakeholders.
What We Are Looking For
Education
- Graduate – Any discipline
- Post Graduate – Any discipline
- Preferred age bracket
Experience
- Minimum of 2 or more years of experience in collections.
Skills and Attributes
- Strong understanding of collection processes and legal guidelines.
- Ability to manage and coordinate with collection agencies and internal teams.
- Excellent tracking and reporting skills using MIS tools.
- Effective communication and negotiation skills.
- Problem-solving and decision-making capabilities.
- Ability to work under pressure and meet targets.
- Strong follow up mechanism
- Tenacity and punctuality
- Basic MS excel
