Job Requirements
About the Role
The Collection Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role holder is accountable for the efficiency and optimization of EMI recovery from customers while ensuring adherence to all bank guidelines. This position contributes to the broader organizational objectives of the bank. Native / Locals preferred due to geographical knowledge
Key Responsibilities
Primary Responsibilities
- Manage and undertake the collections process for assigned debts.
- Regularly track the portfolio for specific buckets in the assigned area.
- Track and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
- Allocate and achieve targets from agencies and in-house teams.
- Follow up regularly with defaulting customers.
- Ensure adherence to collection processes and legal guidelines.
- Trace absconded default customers and initiate the recovery process.
- Recommend legal actions for non-recoverable cases and follow up with the legal team for closure.
- Maintain administrative data related to collections, including updating delinquent account history, maintaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis.
Secondary Responsibilities
- Not explicitly mentioned in the original job description.
What We Are Looking For
Education
- Graduate – Any
- Postgraduate – Any
Experience
- Minimum of 3 or more years of experience in collections.
- Preferred age bracket
Skills and Attributes
- Strong understanding of collection processes and legal compliance.
- Excellent communication and negotiation skills.
- Ability to manage teams and external agencies.
- Proficiency in maintaining MIS reports and administrative data.
- Detail-oriented with strong organizational skills.
- Strong follow up mechanism
- Tenacity and punctuality
- Basic MS excel
