Debt Collection Manager

Job Description - Senior Debt Collection Manager

Role Overview

We are looking for an experienced professional with strong expertise in debt collection, receivables management and commercial negotiations. The candidate will be responsible for managing overdue accounts on behalf of large international and domestic clients, driving recovery efforts and ensuring timely resolution of outstanding payments.

Experience Required: 8+ Years

Qualification: Graduate / Postgraduate

Industry: Debt Collection / Receivables Management

Location : Hyderabad

Key Responsibilities

• Represent large clients in recovering overdue payments from debtors.
• Examine and analyse claim documents to assess the validity of claims and the possibility of recovery.
• Communicate with debtors through calls, emails and face-to-face meetings to resolve outstanding payment matters.
• Conduct regular follow-ups and persuade debtors to provide payment commitments and clear outstanding dues.
• Negotiate settlements in disputed cases while ensuring maximum possible recovery in line with agreed terms.
• Monitor payment commitments and schedules shared by debtors and ensure timely adherence.
• Maintain accurate records of debtor interactions, recovery updates and payment proposals in the ERP system.
• Keep respective Case Managers updated on case progress, recovery status and important developments.
• Identify challenges affecting recovery and take appropriate steps to ensure timely closure of cases.
• Work towards achieving recovery targets while maintaining professional relationships with clients and debtors.

Required Qualifications & Skills

• Graduate or Postgraduate in any discipline.
• Minimum 8+ years of relevant experience in debt collection, debt recovery or receivables management.
• Strong understanding of domestic and/or international debt collection processes.
• Excellent verbal and written English communication skills.
• Strong commercial negotiation, persuasion and problem-solving abilities.
• Ability to handle difficult conversations and resolve payment disputes professionally.
• Good follow-up, coordination and case management skills.
• Proficiency in MS Office and ERP systems.
• Strong team spirit, ownership and ability to work under pressure and meet deadlines.