Dealer Performance

Kia India

3-5 Years

Gurugram, India

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Posted 2 months ago
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Job Description

Overview

The role involves aligning with the organization's strategic objectives by working closely with cross-functional stakeholders to drive execution excellence at the dealership level. A key focus will be identifying performance gaps, supporting underperforming dealers, and implementing targeted action plans in collaboration with relevant teams.

Roles & Responsibilities

1. Dealer Performance Management

Define and implement Key Performance Indicators (KPIs) to measure and manage overall dealership performance.
Regularly monitor KPIs, generate performance scorecards, and circulate them to relevant stakeholders.
Analyze scorecard data to identify gaps and define actionable next steps for performance improvement.
Maintain comprehensive data management for all dealership KPIs.
Train and guide internal stakeholders on the KPI program, scorecard interpretation, and improvement strategies.
Benchmark dealership performance across states, regions, tiers, and other relevant segments.
Design and manage an annual dealer reward and recognition program based on performance outcomes.
Drive the review mechanism and ensure timely action is taken on low-performing dealerships in coordination with regional teams.

2. Dealer Engagement

Plan and execute dealer award programs and support key dealer engagement events (e.g., National Business Conference).
Coordinate dealer satisfaction surveys and analyze feedback to develop and implement action plans in collaboration with relevant departments.

Required Skillsets

3–4 years of relevant experience in dealer performance management or network development.
Proven experience in dealer evaluation and executing action plans for improvement.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Self-motivated with the ability to work both independently and within a team.
Effective project and stakeholder management capabilities.
Proficient in MS Office tools, especially Excel and PowerPoint, for reporting and presentations.
Ability to manage escalations and ensure resolution within defined timelines.