Deal Support Coordinator

Discipline Markets, Pursuits & Commercial Excellence

Role Type Deal Support Coordinator - Senior Associate

The opportunity

EY Global Delivery Services (GDS) consists of various service delivery centers from which Client Service and Enablement Services teams operate to deliver strategic support to EY member firms. GDS spans all geographies, practices, services lines, sectors, and competencies within EY to deliver integrated services that result in efficient and world-class solutions. The position in discussion is with the P&CE in EY GDS MARKETS Function. The GDS P&CE serves as an extension to the onshore Deal teams who are involved in the direct Bid Management Process. The P&CE supports the onshore teams on several opportunities, adding more value during the Deal process or the bid management cycle.

The Deal Support Coordinator - Senior Associate supports the Pursuit Strategist/Leader with project management, content development, research, and analysis, as well as acting as liaison with interdependent groups. This role will support in executing globally consistent strategy, methodologies and process as defined by the Global Markets Activation Team (MAT) Leadership

Your key responsibilities

Strategic Pursuit and Opportunity Management

• Contribute to the execution of the Deal methodology and support in the development of research packs, Sector Key trends and risk analysis, credentials, market share data, competitor analysis, etc., during pre-RFP and proposal development stages
• Set and drive a bid plan throughout the bid (Deal) cycle with critical milestones, coordinating with the onshore teams
• Development of draft proposal drafting of standard sections of the proposal/RFP response using standard templates and best practice proposal materials
• Update client presentations and proposals with content from research and input from our teams
• Assist the deal team in bid management activities including development of kick-off documents, CV collation for team book, Setting up cadence calls, teams channel creation
• Liaise with internal teams in the development of client collaterals such as storyboards, placemats, proposals, and internal presentations
• Central point of contact in managing the end-to-end process: organizing meetings, preparing meeting notes, follow up on actions and internal team coordination.
• Establish and maintain clear and transparent communication with stakeholders adhering to agreed timelines for deliverables and meeting expected quality benchmarks.
• Support the team in maintaining the repository of recent client presentations, RFI / RFP responses, marketing collateral, etc.
• Responsible for archiving and maintaining repository of Regional, Market Segment or Service Line client-facing collateral as appropriate
• Assist with reporting and quality control procedures for client-facing collateral

Analytical/Decision Making Responsibilities:

• Effectively handle routine tasks including follow-up and respond appropriately to unexpected situations, communicating the concerns to team lead/Supervisor as and when required
• Strong analytical skills and the ability to meet tight deadlines which are essential for a fast-paced environment.
• Demonstrate best work practices within department and among other teams
• Demonstrates excellent customer service skills including telephone, MS Teams and e-mail support
• Exhibit innovative thinking and flexible approach while managing out-of-scope requests

Supervision Responsibilities:

This role has no supervisory responsibilities and no direct reports

Skills and attributes for success

• Good business acumen
• Good understanding of Business Development and Deal Management
• Organized, detail-oriented and highly deadline-driven
• Excellent written and oral communication skills in English is essential as the role requires direct communication with international team members
• Excellent communications skills (verbal, written and listening)
• Good critical thinking
• Good project management, coordination, and negotiation skills
• Highly developed computer skills, including Microsoft suite and Internet-based research
• Prior experience in Deals/pre-sales/bid management, project management
• Experience with SharePoint is desirable
• Able to build collaborative relationships with a variety of stakeholders

To qualify for the role, you must have

Education:

• University/bachelor's degree required
• MBA Marketing/International Business

Experience:

• 3 - 6 years of Pre Sales/Deals/Bid Management experience
• Experience in a large Global organization preferably in a professional services firm
• Proven ability to influence and build collaborative relationships with a wide range of stakeholders

Certification Requirements:

Expected to remain current on EY training and curriculum (e.g. Account Management Framework (AMF), Badges, etc.)

APMP and or PMP Certification would be added advantage

Ideally, you'll also have

Depending on regional geography, some travel is required for attending leadership meetings/training

From time to time, internal and external obligations may require working after normal business hours

Technologies and Tools

Excellent MS office skills, specifically PowerPoint are required

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.