Job Description
Key Responsibilities
1. Data Management & Reporting Excellence
- Prepare and circulate daily business data dumps and maintain accurate MTD/YTD performance reports.
- Ensure data accuracy, hygiene, consistency, and standardization across all reports and dashboards.
- Maintain reporting processes and ensure timely availability of critical business data.
2. Performance Analytics & Communication
- Develop and publish performance dashboards for different roles, teams, and regions.
- Track key business metrics and highlight performance trends, gaps, and opportunities.
- Share timely performance summaries, updates, and insights through relevant communication channels.
3. Insights & Decision Support
- Prepare customized data cuts and analyses based on business requirements.
- Analyze performance trends and identify key drivers, deviations, and improvement areas.
- Translate data into actionable insights to support business decision-making.
4. Campaign & Recognition Reporting
- Develop and maintain dashboards for Rewards & Recognition (R&R) programs, monthly campaigns, and business drives.
- Validate campaign and R&R results to ensure accuracy and adherence to defined criteria.
- Publish campaign performance and recognition updates across relevant communication channels.
5. Query Resolution & Stakeholder Support
- Handle and resolve MIS, reporting, and data-related queries from internal stakeholders within agreed timelines.
- Maintain proper records and escalation logs for unresolved or critical issues.
- Coordinate with relevant teams to resolve data discrepancies and reporting issues.
6. Ad Hoc Analysis & Strategic Support
- Prepare data, analysis, and insights for management review decks, webinars, business reviews, and planning notes.
- Support business teams with quick-turnaround analytics and ad hoc reporting requirements.
- Contribute to data-driven decision-making by providing accurate and relevant analysis on short timelines.
Key Skills & Competencies
- Strong proficiency in MS Excel and data analysis.
- Experience in MIS reporting, dashboards, and business analytics.
- Knowledge of Power BI or other visualization tools is preferred.
- Strong analytical and problem-solving skills.
- High attention to detail and commitment to data accuracy.
- Good communication and stakeholder management skills.
- Ability to manage multiple reporting requirements and deliver within tight timelines.
- Strong understanding of business performance metrics and reporting processes.
