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Sify

DC Operations

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  • Posted 11 hours ago
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Job Description

  • To Lead and Manage DC facilities, operations & maintain 100% uptime.
  • To lead team of shift engineers on day-to-day basis
  • Risk management and mitigation, corrective and preventative maintenance of critical infrastructure ensuring infrastructure is Up and Running 24x7
  • Infrastructure related state of art tech / practices that creates competitive differentiators
  • DC related Asset and inventory management, security incident management
  • Create and maintain metrics on all aspects of our DC and utilizing those metrics to drive positive changes.
  • Establish performance benchmarks, conduct analysis, and identify improvement areas and respond to contingency situations
  • Assisting in implementing service methodologies including incident management, problem management, change management, capacity management and reporting.
  • Review AMC & SLA Compliance, improving the operational procedures to ensure quality service delivery and customer SLAs.
  • Procurement for DC Operations related materials and budget management for the assigned locations
  • Adopting predictive maintenance practice, Automation in datacentre operation and adherence to datacentre process management.
  • Lead first level of escalation point for all customers
  • Customer communications in leading Weekly, monthly review calls and tracking all related points
  • Primary level design validation and providing correct technical inputs
  • Coordination with multiple partners for FAT, SAT, IST tests
  • Implementation of best practices in data center operations
  • Shutdown activity planning with precise MOP, EOP, roll back planning etc
  • Leading team of FMS contract for all services
  • Validation of monthly consumption reports, billing for customers
  • Working knowledge on service now software for Ticket handling, problem & incident management
  • Able to face internal/external audits for site including (but not limited to) ISO50001, ISO20000/ISO 27000, PCI DSS, SOC, OHSAS, availability and reliability audits

About Company

We are India's pioneer & leader in Internet, Networking and e-Commerce services, and the first Indian Internet company to be listed on the Nasdaq National Market in the US. We provide integrated end-to-end solutions for both corporates & consumers, with a range of products and services delivered over a common Internet backbone infrastructure. Everything that Sify has done or achieved since we began commercial operations in April 1998 stems from our Purpose and Vision. A key aspect is Sify being an enabler and catalyst of the Internet for positive change in India- a responsibility that we continue to carry. Sify began by developing India's first TCP/IP network and offering multiple services on a common backbone infrastructure for an integrated Internet, networking and eCommerce business model. This was the first such business model in the world, and appropriate for catalyzing the growth of the Internet and networking in an infrastructure starved market. It also enabled a virtuous cycle, where each business supported the other, while catalyzing the market to growth. Fortune magazine, in their December 2000 issue, selected Sify (then Satyam Infoway) as one of the world's ten hot technology companies to watch out for based on this innovative business model! From the start of commercial operations in April 1998, Sify has become the market leader in most lines of business, winning global recognition for its expertise, performance, customer focus and standards along the way. In doing this, Sify pioneered services and set standards for the Industry in diverse areas. Sify is a leader in every line of business and has won national and international recognition for both market leadership and the quality of our services. We are unmatched in Internet and network services expertise and technology, with the best tools, software and processes in the business.

Job ID: 113888477