DC - IT Monitoring Engineer
- Posted 11 days ago
- Over 50 applicants have applied
Job Description
- Drive P1/P2 calls as needed.
- Monitor and maintain global infrastructure; telecommunications circuits, routers, network devices, servers, storage etc. using industry standard tools
- Monitor applications and services; URLs, applications, middleware for potential issues and risks etc. using industry standard tools.
- Respond to alerts and risks following established procedures to ensure customer SLAs are maintained.
- Log, Report and Escalate service incidents and risks to specialists using standard ITSM tools and procedures.
- Work shifts as allocated to ensure 24 x 7 x 365 cover for services
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