DBA Lead

Job Title: DBA Lead

Location: Kochi, India (Onsite)

Permanent - Full Time

About us:

Cyncly is a global technology powerhouse with 2,800+ employees and 70,000+ customers across 100+ countries and 46+ offices. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly offers over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

Build Your Career with Cyncly in Kochi

Kochi is Cyncly's newest hub, opening doors to exciting career opportunities across diverse functions. Here, you'll collaborate with global experts, engage in innovative projects, and grow in a culture that values innovation, flexibility, and continuous learning. With access to top mentors, excellent learning resources, and a flexible and autonomous working environment, you'll have everything you need to thrive.

About the Role

The DBA Lead is a senior responsible for the strategy, operations, and technical governance of Cyncly's global database infrastructure, with a primary focus on Microsoft SQL Server and its integration with cloud and hybrid platforms (Azure).

This role involves leading a global team of Database Administrators, driving operational excellence to achieve critical SLA/OLA targets, ensuring system compliance and high availability, and managing the lifecycle of all database technologies. The Lead will provide technical, administrative, and operational leadership to complex data management projects, leveraging methodologies like ITIL and Agile.

Key Position Responsibilities Include:

Team Leadership and Governance

• Lead and mentor the global Database Administration (DBA) Team for Internal IT, setting performance standards and driving skill improvement.
• Compliance and Auditing: Own and manage database licensing, ensure compliance with all quality and technical standards, and prepare the database environment for internal and external performance audits at any point in time.
• New Technology Adoption: Bringing the latest industry standards and technology for Database Management, third-party monitoring tools, and associated processes.
• Communicate daily progress, risks, and strategic direction to stakeholders across the Cyncly global regions/locations.

Operational Excellence and Service Management

• Accountable for achieving the defined SLA / OLA targets for database services and ensuring maximum Database Uptime and performance.
• Drive the continuous improvement of database operations, adhering to ITIL framework principles (Incident Management, Risk Management).
• Oversee the scheduled execution of DBA overnight processes, ensuring timely monitoring, troubleshooting, and resolution of issues.
• Develop and implement architecturally significant components of the data management system, ensuring they meet high operational standards.

Technical Strategy and Delivery

• Cloud Strategy: Define and execute the strategy for database deployment, migration, and management, leveraging Microsoft Azure PaaS and IaaS solutions.
• High Availability & DR: Oversee the implementation and maintenance of high availability solutions.
• Lead and manage complex database projects, including SQL Server Upgrades, Migrations (including storage migration), and major patching initiatives.
• Bringing cost optimization and finding efficiencies (query optimization, sizing & well planned ERDs)
• Manage stakeholder negotiations to coordinate downtime for applying the latest service packs, Hotfixes, Cumulative Updates, performance tuning and proactive monitoring.

Required Experience and Qualifications:

• 6-8 years of experience in SQL Database Technologies, with 3-4 years in a Team Leading capacity.
• MS SQL Mastery: Excellent technical knowledge across different MS SQL versions, including advanced experience with Replication, SSIS, SSRS, and SSAS.
• HA/DR: Deep, hands-on knowledge in high availability solutions like Always On Availability Groups, Failover Clustering, and Log-Shipping.
• Cloud: Proficient in Microsoft Azure PaaS, IaaS solutions related to database hosting and services.
• Core DBA: Expert skills in Patching, Hotfixes, Cumulative Updates, and performing unattended SQL Server installations for both clustered and non-clustered instances.

Core Competency Requirements:

• Leadership & Communication: Excellent communication and inter-personal skills, with the ability to convey complex technical issues clearly and diplomatically to stakeholders.
• Execution Focus: Drive for results, ability to prioritize work effectively, and demonstrate tenacity and self-motivation to ensure the job is done.
• Planning & Risk: Good planning, organizing, and time management skills, with the ability to escalate risks and issues at an early stage.

Desired Skills:

• Knowledge in other database systems: Oracle, MySQL, and MongoDB.
• Experience with PowerShell scripting for DBA automation.
• Familiarity with underlying infrastructure: Windows Servers, Virtualization solutions & Linux.
• Use of AI to speed up outcomes and improve quality.
• Exposure to quality systems and frameworks (e.g., ISO / CMMI).

Working for us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you'll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You'll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - Come join us.