Database Support Engineer - GEXL

Responsibilities & Main Duties:

• Provide professional advice and support to clients.
• Collaborate closely with R&D and Project Management teams.
• Execute service activities to ensure timely and high-quality project deliverables.
• Maintain and update all forms of technical documentation.

Key Performance Indicators:

• Effective database support.
• SLA ticket processing, incident management, and troubleshooting.
• Strong social skills and teamwork.

Required Knowledge & Experience:

• University degree in IT or equivalent, or at least 3 years of relevant experience.
• Advanced analytical troubleshooting skills.
• Experience working in multicultural environments.
• Proven ability to liaise with stakeholders across various hierarchical levels.
• Technical expertise in:
• Database and SQL, including SQL scripting.
• Data Warehouse (DWH) and Business Intelligence (BI) architecture.
• Database front-end, reporting tools, ETL tools, and drivers.
• Programming languages such as Python, Lua, Java, or R.

Focus Area for DSE online test:

Core DB support responsibilities

• Hands-on with MySQL/Postgres/Oracle/SQL Server/MongoDB
• Troubleshooting real issues
• Data model evaluation
• ETL loading logic (dim fact)
• SQL interpretation in plain English

Personal Skills:

• Strong interpersonal and communication skills.
• Attention to detail.
• Customer-centric and secure approach.
• Excellent organizational abilities.
• Team-oriented but capable of working independently.