Position Summary:
- This role is part of the Technology Center of Excellence (TCOE) that provides Oracle database administration during off-America hours and supports project delivery in collaboration with the US team. The Oracle Database Administrator will be responsible for monitoring, incident handling, performance tuning, and ensuring database availability and recoverability under the guidance of TCOE leadership and in alignment with global database standards. The position requires strong technical expertise, a collaborative mindset, and excellent communication skills to work effectively across global teams.
Key Responsibilities:
- Accept and process incidents assigned to the Oracle support queue within defined SLAs.
- Escalate unresolved or critical issues to relevant resolver teams or senior DBAs.
- Monitor daily backups of Oracle databases and ensure successful completion.
- Perform archive log maintenance and cleanups in line with retention policies.
- Diagnose and resolve application or database contention issues.
- Capture and analyze application snapshots as requested by application teams.
- Manage High Availability Disaster Recovery (HADR) and recovery procedures.
- Monitor and clear idle sessions.
- Perform database and instance restarts when required.
- Work closely with application teams to validate connectivity and troubleshoot issues.
- Participate in Disaster Recovery (DR) testing and support recovery operations.
Required Experience:
- 7-10 years of hands-on experience supporting Oracle databases.
- Proficiency in diagnosing and communicating technical database issues.
- Experience working on technical projects in IT infrastructure environments.
Preferred Experience:
- Exposure to large enterprise environments or customer-facing systems.
- Familiarity with Agile methodologies and project delivery cycles.
- Hands-on experience with cloud platforms, preferably AWS.
- Working knowledge of ODBC configurations and troubleshooting.
Education & Certifications:
- Bachelors degree in Information Systems, Computer Science, or a related field or equivalent experience.
Primary Skills:
- Strong analytical and problem-solving skills
- Data analysis and performance tuning
- Documentation and process mapping
- Effective verbal and written communication
- Ability to prioritize and manage time efficiently
Additional Skills (Nice to Have):
- Experience with 3rd-party backup utilities (e.g., Commvault)
- Knowledge of ETL tools or data extraction/transformation
