Database Administrator II

About Neighborly:

Neighborly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. With pros living in your community, scheduling is quick and convenient.

Database Administrator II

Company Overview:

Neighborly® is the world's largest home services franchisor of 23 service brands and 3,900 franchise owners serving 9 million+ customers in nine countries, focused on repairing, maintaining and enhancing homes and businesses. The company operates online platforms that connect consumers to service providers in their local communities that meet their rigorous standards as a franchisor across 14 service categories at www.getneighborly.com in the United States and www.getneighbourly.ca in Canada. The company was founded in 1981 as Dwyer Group with its world headquarters in Waco, Texas. More information about Neighborly/Neighbourly, and its franchise concepts, is available at www.NeighborlyBrands.com and www.nbly.co.uk.

Neighborly is an active member in the International Franchise Association (IFA), Canadian Franchise Association (CFA), British Franchise Association (BFA) and German Franchise Association and is a founding company of the Veterans Transition Franchise Initiative (VetFran). Neighborly was named as part of the 2019 Inc. 5000 most successful privately-owned companies in America and the 2019 and 2020 recipient for the Global Franchise Award for Best Property and Home Maintenance Franchise.

Position Overview:

The Neighborly® IT Team is focused on achieving great outcomes and is committed to helping our associates succeed through technology driven solutions. We are seeking an experienced IT professional to join our team. The qualified candidate will be responsible for the performance, security, and availability of our database infrastructure, ensuring that data is stored, backed up, and recoverable in a timely and efficient manner. They will also provide guidance and support with development staff on the querying, indexing, and performance optimization of the databases adhering to Neighborly® coding standards and practices.

Job Function:

Design, administer, and optimize enterprise database systems to ensure performance, security, availability, and recoverability—supporting application needs through tuning, monitoring, migrations/upgrades, documentation, and operational support.

Primary Responsibilities:

• Develop and maintain database systems, including design, implementation, and ongoing optimization.
• Ensure the performance, security, and availability of our database systems, including planning and executing backups and disaster recovery plans.
• Design and implement database security measures to protect sensitive data, including access controls, encryption, and data masking.
• Collaborate with developers and other IT staff to best design database systems as well as troubleshoot and resolve database-related issues, such as performance problems or data inconsistencies.
• Develop and maintain documentation of database systems, including system architecture, configuration, and operational procedures.
• Perform regular database maintenance tasks, such as database optimization, capacity planning, and performance tuning.
• Plan and execute database upgrades and migrations, ensuring minimal downtime and data loss.
• Monitor database system health and proactively identify and address issues before they impact production systems.
• Participate in on-call rotation to provide 24x7 support for critical database systems.
• Responsible for assisting and performing database code review of other developers.
• Responsible for following Neighborly® SDLC processes.
• Responsible for mentoring and guiding other database staff in best practices and techniques.
• Fosters an environment of communication and problem solving, leveraging the Neighborly® Code of Values.
• Assists the team in researching solutions and recommends solutions to meet business requirements.
• Maintain confidentiality of personal information.
• Interface with others in a professional manner and be a trusted go to person.
• Other duties and responsibilities as assigned.

Required Attributes:

• At least 4 years of experience in database administration, with a focus on SQL Server or PostgreSQL.
• Strong experience with database design, performance tuning, and troubleshooting.
• Strong understanding of database security concepts and experience implementing security measures.
• Experience with database backup and recovery procedures, including disaster recovery planning.
• Familiarity with database migration and upgrade procedures.
• Candidate must be customer focused, goal oriented, and have a passion for success
• Experience and proven ability to communicate (verbally and written) effectively with business and IT stakeholders and senior leadership.
• Able to lead other database staff regarding best practices and techniques
• Able to clearly document complex database systems and structures including architectures, relationships, and configurations
• Highly organized and detail-oriented.
• Self-starter. Ability to work autonomously with little support.
• Ability to work well under pressure and meet deadlines.
• Must be able to lift a minimum of 25 lbs.
• Sense of humor.

Education & Experience:

Education: Prefer BS or BA degree or equivalent experience

Experience: 4+ years experience in database administration

Physical Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit at an office space, see, hear and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

Position Start Date:

I have read and understand the position responsibilities, requirements and expectations of the position and acknowledged that this position description is the basis for performance management and appraisal.

Associate Name (Print) Associate's Signature Date