Data Support Engineer

Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals, and you will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team leads, and every other technology team member is behind you. This is an opportunity to join a team-first meritocracy and help grow an entrepreneurial group inside Alternative Path. You will be asked to contribute, given ownership, and will be expected to make your voice heard.

Role Summary:

As a Data Support Engineer, you will be responsible for monitoring data support issues and try to fix the issue within the defined guidelines or escalating the same to the right person.

Role Overview

The Data Support Team at Alternative Path is seeking a creative and detail-oriented support engineer to contribute to client projects. The team monitors essential data pipelines with the help of state of art support applications. Any issue/break in data pipelines is fixed on priority within the defined guidelines or is escalated and alerts for various teams within the client's organization, supporting their daily investment decisions. The mission is to maintain operational excellence by delivering high-quality, timely ticket resolution and exceptional service. We are seeking someone who is self-motivated, self-sufficient, and has a passion for tinkering

Requirements

Fix the issues according to the defined guidelines and rules.

Escalate issues to the right person on call

Send daily/weekly status.

Proactive engagement (i.e., not afraid to raise issues, questions, and speak up)

Provide inputs and feedback on improving the overall Support process

Enhance current documentation by adding new guidelines and updating the old ones

Monitor data support issues within the defined SLA

Desired Skills and Experience:

Experience in working with Python, preferably Python libraries like Pandas

Databases: SQL

Experience in working with AWS services like S3, Redshift, etc.

Problem-solving and critical thinking skills. Should be able to apply generalized SOPs to specific cases

Strong verbal and written communication skills,

o Ability to document findings, communicate status, and outline next steps.

o Finding ways to improve the existing documentation.

Ability to judge when issues should be escalated to L2 support

Good at troubleshooting issues and finding the root cause as per the defined SOP.

Qualifications Must Have

Bachelor of Science degree or higher in Computer Science or similar technical discipline, or equivalent work experience.

2+ years of experience as a Technical Support Engineer.

Preferred

Experience of working with tickets in JIRA is a plus.

B2B financial services or alternative asset management experience is a plus

Note - The role is for a remote Opportunity and involves rotational shifts, including both night and weekend shifts