Data Specialist

Role Overview

The Senior Data Specialist will act as a player-coach, leading a team responsible for document collection operations. The role involves managing end-to-end workflows, ensuring timely data collection within SLAs, maintaining data accuracy, and collaborating with cross-functional teams to improve operational efficiency. This position is critical in ensuring seamless document ingestion and supporting downstream data processing teams.

Key Responsibilities

Team Leadership & Management

• Lead and supervise a team of data specialists with effective task allocation and performance monitoring
• Conduct regular 1:1s, provide mentorship, feedback, and support career development
• Ensure team discipline, adherence to policies, and a professional work environment
• Manage attendance, leave planning, and team availability

Operations & Delivery

• Oversee daily BAU operations and document collection workflows
• Ensure all tasks are completed within defined SLAs
• Act as the primary point of contact for escalations and resolve operational issues
• Provide real-time floor support and ensure workflow continuity

Document Collection & Data Handling

• Manage end-to-end document collection pipeline from multiple sources and portals

• Ensure accurate and timely upload of documents into internal systems
• Monitor data connections and resolve failures proactively
• Maintain data quality through regular audits and validations

Stakeholder Collaboration

• Collaborate with onboarding, product, and engineering teams to improve processes and tools
• Coordinate with external data providers and internal teams for issue resolution
• Assist in tracking and resolving system issues via ticketing tools

Process Improvement & Training

• Identify and implement process improvements to enhance efficiency
• Support onboarding, knowledge transfer, and training initiatives
• Maintain and update workflow documentation and SOPs

Required Skills & Qualifications

• 6+ years of experience in operations, data management, or financial/fintech domain
• Proven experience in team handling and stakeholder management
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal abilities
• Ability to manage multiple tasks and priorities effectively
• Experience with tools like Jira, Salesforce, Google Suite, and Excel (preferred)
• Detail-oriented with strong documentation and process adherence skills

Key Competencies

• Leadership and team development
• Operational excellence and SLA management
• Data accuracy and quality control
• Cross-functional collaboration
• Proactive problem solving and ownership