Data Scientist

Join Our Team as a Data Scientist!

New Metrics is a leading human-centric transformation consultancy, empowering organizations to enhance employee productivity, maximize customer lifetime value, and achieve sustainable growth. Our integrated approach combines advanced technology, real-time insights from structured and unstructured data, and a deep understanding of human behavior. New Metrics delivers end-to-end solutions across the customer lifecycle—from acquisition to advocacy—embedding ESG principles throughout. By leveraging data-driven insights and innovative strategies, we optimize customer journeys, boost loyalty, and enable clients to thrive in competitive, customer-focused markets.

Our values—Be Bold, Be Curious, Be Human-Centric—guide everything we do. Our mission is to create meaningful impact by empowering businesses and delivering measurable human value.

Click here to learn more about New Metrics.

Click here to apply for the role.

About the Job

We are looking for a Data Scientist to build and deliver predictive analytics solutions across our client engagements. Working alongside a Senior Data Scientist and AI Leader, you will contribute to the full modelling pipeline - from data preparation and feature engineering through to model evaluation and insight communication.

You are technically solid and genuinely curious about what the data is trying to say. You care about the business context behind a problem, not just how well a model scores, and you communicate your findings clearly to both technical and non-technical audiences.

Your Main Duties Will Include:

• Build and validate predictive models across customer analytics domains - Churn, Propensity, Segmentation, Satisfaction, and Value modelling
• Prepare clean, reliable feature sets from large, multi-source datasets using PySpark, Python, and SQL
• Apply explainability techniques (SHAP, feature importance) and communicate model behaviour clearly to non-technical stakeholders
• Track model performance metrics and contribute to monitoring and re-training plans
• Collaborate with the senior team and engineering to support production deployment of models

Requirements:

Must Haves:

• Bachelor's or Master's degree in Data Science, Statistics, Mathematics, Computer Science, or a related quantitative field
• 4+ years of hands-on Data Science and Machine Learning experience in large enterprise or consulting settings
• Proven delivery of at least one predictive model in production or an advanced PoC - in any customer, operational, or behavioural analytics domain
• Strong logical reasoning - able to structure a problem, form a clear hypothesis, and communicate the approach and findings to non-technical audiences
• Genuine business curiosity - you ask why a model matters, not just whether it performs
• Solid Python (scikit-learn, XGBoost or LightGBM), working PySpark proficiency, and advanced SQL
• MLflow or equivalent for experiment tracking and model versioning
• Familiarity with at least one cloud or big data platform: OCI, Azure, AWS, GCP, or Databricks
• Power BI or Tableau for analytical dashboards and insight communication

Nice to Have:

• Exposure to regulated or data-rich industries such as financial services, insurance, telecom, or healthcare - where customer data is complex and high-stakes
• Exposure to CX or survey platforms such as Medallia or Qualtrics
• NLP or text analytics experience applied to survey, complaint, or free-text data
• Prior experience in a consulting or client delivery environment

What You Can Expect From Us

At New Metrics, we are committed to creating an inclusive, flexible, human-centric and supportive work environment.

When you join our team, you can expect:

1. Exceptional trust based culture that fosters inclusion, creativity, and innovation:

• 91% of employees feel engaged, reflecting our ongoing efforts to deliver the best in class employee experience
• 94% of our employees feel included and have a sense of belonging
• 94% of employees trust their manager

2. Collaboration with a passionate and high-performing team that values appreciation of individual attributes and diverse perspectives

3. Exposure to a global brand known for its commitment to excellence and making a difference in creating human value

4. A comprehensive focus on flexibility, wellness and result orientation in operation

5. Strong focus on life-long learning and continuous development, along with opportunities to enhance your skills and knowledge

6. Equal opportunities for growth and development, supported by subsidized professional qualifications and paid professional memberships to advance your career

7. A commitment to environmental sustainability, creating a positive impact on the world around us

Join our passionate team at New Metrics and make a meaningful impact on the world of experience management! Our values, mission, and culture drive us to create flawless experiences that matter. If you're ready to delve deeper and contribute to our vision, apply now. We can't wait to hear from you!