Measurement & Value Realization SME
Role Summary
Defines and tracks business impact, KPIs, and value realization from the omnichannel pilot.
Key Responsibilities
- Define success metrics (conversion, order cycle time, CX, adoption)
- Establish measurement frameworks and dashboards
- Track pilot performance vs baseline
- Identify continuous improvement opportunities
- Support business case validation and ROI tracking
Required Experience
- 812 years in analytics/performance consulting
- Strong experience in digital commerce KPIs
Engagement Context
The client is undertaking an enterprise-wide omnichannel pilot across branches, aimed at improving:
- Customer experience across digital & physical channels
- Operational efficiency in store and fulfillment
- Adoption of digital commerce capabilities
- Alignment with ongoing enterprise transformation initiatives
Key Advisory Objectives
- Harmonize omnichannel customer journeys (browse, checkout, pickup, service)
- Identify and unlock performance improvement levers
- Assess operational readiness across the store network
- Define modernization roadmap (POS, store systems, integrations)
Candidates should have a Valid US Visa to travel onsite (Texas, US)
Engagement Scope & Timeline
- Total Duration: 12 weeks
- 3 weeks on-site (US Texas) Assessment phase
- 9 weeks offshore (India) Analysis & recommendations
- Start Date: Targeting May 10, 2026
Delivery Model
- Resources must:
- Be available on-site for 3 weeks and 9 weeks offshore - same resource (OR)
- Use a handover model (US (3 weeks offshore) India team (9 weeks)).
