Customer Success Strategy : Develop and execute a customer- centered strategy to drive new adoption of EDP by internal BlackRock teams , and to expan d existing teams use of the platform .
Adoption Consultation : Work with adopting teams to understand their specific use cases and goals for using the platform ; p rovide guidance to help them deploy and use EDP effectively , employing the platform s full capabilities to meet their goals .
Migration Planning : Collaborate closely with adopters, engineering teams, data governance, operations, and program managers to support developing realistic program s of work to transition from existing data platform s to EDP ; define the measures of success for the migration program s .
Relationship Management : Develop strong, long-term relationships with EDP adopter s to measure and ensure their ongoing satisfaction , anticipate challenges, and identify improvement opportunities for the platform.
User Experience : Work with UX specialists and the wider EDP product team to c hampion a low-friction user experience for adopters and their data consumers , focusing on the platform s usability, intuitiveness, and overall user satisfaction.
Adoption and Evangelism : Promote adoption of EDP across the organization, providing demonstration s , training, documentation, and support as needed. Act as a vocal advocate for the platform both internally and externally.
Value Delivery : Establish key performance indicators (KPIs) and metrics to track the business value delivered by EDP, iterating based on insights and feedback.
T eam D evelopment : B uild, lead, and mentor the team support ting platform adoption , and help to grow the next generation of BlackRock technologists by matur ing the team s operating model and working practices .
Qualifications :
Bachelors degree in Computer Science , Engineering, Business Administration, or related field; advanced degree preferred.
Minimum of 1 2 years of experience, with at least 7 years in a leadership role focused on enabling adoption of cloud-based data platform s or P latform-as-a- S ervice (PaaS) offerings .
Experience building and leading high performing customer success teams, and a track record of driving product adoption and expansion within complex enterprise environments.
Experience working in and with globally distributed teams in a scaled A gile environment.
Strong analytical and problem-solving skills, with the ability to acquire and translate data-driven insights into actionable product strategies.
Excellent communication and interpersonal skills, with the ability to effectively engage and influence both technical and business stakeholders at all levels of the organization.
Experience using industry standard communication tools and technologies , e.g. Miro , Visio, PowerPoint , Wiki .
