A Day in the Life at Innovaccer
- Create world class customer facing documentation which would delight and excite customers
- Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective
- Convert tacit knowledge to implicit knowledge
Required Skills:
- 3+ years of experience in SQL/ Linux / Unix.
- Strong experience with troubleshooting cloud-based technologies. (Linux/Unix systems).
- Good Exposure to workflow automation tool(s). At least must have worked as a user to a Service Desk /workflow / Monitoring tools / Runbook automation tool (CA / BMC / HP / IBM /JIRA / etc).
- Troubleshooting technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.
- Analytics Tools (Sisense, Power BI or Tableau) - (Good to have)
- Support Processes (SLAs, OLAs, Product or application support)
- Collaborating with Product Managers, SMEs & BAs to create clear & concise written material.
- An ambitious person who can work in a flexible startup environment with only one thing in mind - getting things done.
- Excellent communication skill - Written and verbal.
- Comfortable to work in night shift and rotational shifts.
