Create world class customer facing documentation which would delight and excite customers
Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective
Convert tacit knowledge to implicit knowledge
Required Skills:
3+ years of experience in SQL/ Linux / Unix.
Strong experience with troubleshooting cloud-based technologies. (Linux/Unix systems).
Good Exposure to workflow automation tool(s). At least must have worked as a user to a Service Desk /workflow / Monitoring tools / Runbook automation tool (CA / BMC / HP / IBM /JIRA / etc).
Troubleshooting technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.
Analytics Tools (Sisense, Power BI or Tableau) - (Good to have)
Support Processes (SLAs, OLAs, Product or application support)
Collaborating with Product Managers, SMEs & BAs to create clear & concise written material.
An ambitious person who can work in a flexible startup environment with only one thing in mind - getting things done.
Excellent communication skill - Written and verbal.
Comfortable to work in night shift and rotational shifts.
