DATA OPS - ANALYST

Role Summary:

We are seeking a proactive and detail-oriented Analyst- Data Operations  to manage a team responsible for the reliable execution, monitoring, and investigation of ETL pipelines supporting KTLO (Keep the Lights On) functions. The lead will ensure adherence to Standard Operating Procedures (SOPs), oversee timely and accurate data feed delivery, and guide the team in identifying and resolving data-related issues through strong analytical thinking. This role will serve as the primary point of contact (POC) for client communication, both verbal and written, and play a key role in driving operational excellence.

Key Responsibilities:

Operational Oversight:

• Manage and coordinate daily/weekly operational activities
• Ensure timely and accurate ETL pipeline refreshes and data validations
• Supervise and support root cause analysis for data issues, guided by SOPs and escalation protocols.

Client Communication & Stakeholder Management:

• Act as the primary client-facing representative for all operational updates and data issue escalations.
• Communicate clearly and professionally with stakeholders via email, reports, and meetings and collaborate effectively for cross-functional teamwork.

Qualifications & Skills:

• 1 to 3 years of experience in KTLO operations and data management
• Familiarity with data investigations, refresh monitoring
• Proficiency in SQL, Python and strong understanding of data integration/ETL processes.
• Excellent verbal and written communication skills with experience in client interaction and stakeholder reporting.
• Strong organizational, problem-solving, and conflict-resolution skills.

Preferred:

• Experience working in SLA-driven environments.