Data Operations Specialist

Role Overview

InputZero is looking for a highly motivated and detail-oriented Lead Data Specialist to lead and manage document collection operations while driving operational excellence. This role requires a player-coach mindset, where the individual will lead a team, oversee end-to-end workflows, ensure SLA adherence, and collaborate withcross-functional stakeholders to enhance process efficiency and data quality.The ideal candidate should possess strong leadership skills, operational expertise, analytical thinking, and experience handling data/document management processes in a fast-paced environment.

Team Leadership & Management

• Lead, mentor, and supervise a team of Data Specialists

• Allocate tasks effectively and monitor team performance

• Conduct regular 1:1 discussions and provide constructive feedback

• Ensure adherence to company policies and professional work culture

• Manage attendance, leave schedules, and team availability

Operations & Delivery

• Oversee day-to-day BAU operations and document collection workflows

• Ensure all operational tasks are completed within defined SLAs

• Act as the primary point of contact for escalations and issue resolution

• Provide real-time floor support and ensure workflow continuity

• Track operational metrics and drive process efficiency improvements

Document Collection & Data Handling

• Manage end-to-end document collection pipelines from multiple portals and sources

• Ensure timely and accurate upload of documents into internal systems

• Monitor data connections and proactively resolve failures

• Conduct regular audits and validations to maintain data quality

• Ensure compliance with documentation standards and processes

Stakeholder Collaboration

• Collaborate with onboarding, product, engineering, and operations teams

• Coordinate with external data providers and internal stakeholders

• Assist in tracking and resolving system-related issues using ticketing tools

• Support cross-functional operational improvement initiatives

Process Improvement & Training

• Identify and implement process improvements

• Support onboarding, training, and knowledge transfer initiatives

• Maintain and update SOPs and workflow documentation

• Drive continuous improvement initiatives to optimize productivity

Required Skills & Qualifications

• 5+ years of experience in operations, data management, fintech, or financial services

• Proven experience in team handling and stakeholder management

• Strong analytical and problem-solving abilities

• Excellent communication and interpersonal skills

• Experience with Jira, Salesforce, Google Workspace, and MS Excel preferred

• Strong attention to detail and process adherence

Key Competencies

• Leadership & Team Development

• Operational Excellence & SLA Management

• Data Accuracy & Quality Control

• Cross-functional Collaboration

• Process Optimization & Documentation

• Ownership & Proactive Problem Solving