Data & MIS Officer-Digital Banking Kotak 811-CEC-VKYC

• Develop and maintain MIS dashboards and reports using tools like Excel, SQL, and BI platforms like Power BI
• Extract, cleanse, and analyze operational data to uncover insights and trends
• Monitor data collection procedures and ensure accuracy/integrity
• Perform troubleshooting of reporting issues, ensuring optimal MIS performance of SQL queries
• To be aware of and comply with any updates about the process so it can be implemented in reports/dashboards

• Adherence to Information Security norms & quality process norms

Job Description

• Graduate
• Preferably 1-2 years experience in voice-based customer service MIS/data reporting roles
• Strong data skills: SQL, Excel, experience with BI/reporting tools (Power BI)
• Analytical mindset with strong problem-solving abilities attention to detail in handling data and customer interactions
• Ability to multitask, manage time effectively, and collaborate with cross-functional teams
• Flexible to work on extended work hours
• Flexible to get scattered 4 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities
• Be Confident and willing to learn with a flair for knowledge
• Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers