Job Description

Grey Parrot Systems is hiring an experienced Data Entry Manager to lead and manage a team of 15 data entry specialists — ensuring accurate, high-quality, and on-time data entry across enterprise web applications for our US client engagements.

About Grey Parrot Systems

Grey Parrot Systems is a women-owned, BEP-certified IT services firm headquartered in Naperville, IL. We deliver AI-first, governance-driven digital transformation for mid-market enterprises — and we're growing.

About the Role

This is a team leadership role for an experienced data operations professional who can manage a team of 15 data entry specialists — setting daily targets, monitoring quality and throughput, resolving issues, and ensuring the team delivers accurate, complete, and business-ready data consistently. You are organized, hands-on, and comfortable working in a fast-paced data operations environment. You bring strong people management skills, a quality-first mindset, and the ability to coordinate directly with US-based project managers and client stakeholders.

Must-Have Skills

8+ years of data entry or data operations experience — 4+ years in a team lead or management role
Proven ability to manage and lead a team of 10–20 data entry specialists — setting targets, monitoring performance, and driving quality
Strong understanding of data entry workflows — web application data entry, data validation, quality checks, and data cleansing
Experience managing data entry operations across enterprise web applications — CRM, ERP, or similar platforms
Strong quality management skills — defining quality standards, conducting audits, and resolving data accuracy issues
Advanced Microsoft Excel and Google Sheets — data tracking, productivity reporting, and quality dashboards
Strong organizational and planning skills — workload distribution, capacity planning, and deadline management
Excellent written and oral English communication — reporting team progress, risks, and quality issues to US-based project managers and stakeholders
Comfortable working US-aligned hours for overlap with client and delivery teams
Strong problem-solving skills — resolving team blockers, data quality issues, and process bottlenecks quickly

What You'll Do

Lead, manage, and develop a team of 15 data entry specialists — daily task assignment, performance monitoring, quality audits, and team development
Define and enforce daily and weekly data entry targets — ensuring the team meets throughput and accuracy commitments consistently
Monitor team performance — tracking productivity, accuracy rates, error trends, and completion rates through dashboards and reports
Conduct regular quality audits — reviewing entered data for accuracy, completeness, formatting consistency, and duplicate records
Identify and resolve data quality issues — coaching team members on correct entry standards and escalating systemic issues
Coordinate with US-based project managers and client stakeholders — reporting team status, risks, blockers, and delivery milestones
Manage workload distribution across the team — balancing capacity, prioritizing urgent tasks, and adjusting assignments based on project needs
Define and maintain data entry standards, field mapping guidelines, and quality control checklists for the team
Support onboarding and training of new data entry team members — ensuring they are productive and accurate quickly
Identify process improvement opportunities — reducing manual effort, improving accuracy, and increasing team throughput
Escalate data quality issues, missing data, and entry blockers to project leads with clear impact assessments and recommended actions

Tools You'll Use

Web-Based Enterprise Applications (CRM / ERP / Custom Platforms) · Microsoft Excel · Google Sheets · Microsoft 365 · Jira / Project Tracking Tools · Quality Audit Dashboards

Nice to Have

Experience managing data entry teams on Salesforce, NetSuite, SAP, or similar enterprise platforms
Familiarity with data migration or data cleansing project environments
Experience with data quality frameworks and reconciliation reporting
Background in BPO, data operations, or IT services team management
Basic SQL or Excel Power Query for data validation and reporting

What Sets You Apart

You have managed data entry teams that consistently hit accuracy and throughput targets — without burning people out
You catch data quality issues before they become delivery problems
You communicate team status clearly to US stakeholders — no surprises, no missed deadlines
You build team processes that make quality repeatable — not dependent on heroic individual effort

Details